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We're looking into how feedback on knowledge articles is captured, tracked, and acted on across ServiceNow—and we want your perspective. Whether you're an author, a knowledge admin/manager, or someone who manages knowledge workflows, your experi...

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How to Ensure Users are Unable to Download Data from an Instance on to Personal Devices

Good Morning Everyone, I am trying to implement a specific solution at my organization. We are trying to ensure that users are unable to download data from ServiceNow instances on to their personal devices. How would I go about implementing this? Thi...

Question

Software Assett Workspace - Record Badge Count

Hello Community! I have a requirement to add a count to a tab on Software Entitlement in the Software Asset Workspace. "To keep consistency, a count should be added to the Contracts tab on Software Entitlements" I believe that I need a (#) next to th...

Question

Vulnerable Items (VITs) default state set to Deferred

We have tenable IO integration and all Vulnerable Items (VITs) created by integration or manually are set to default state as Deferred. Even reopen didnt work. I can see the reasons but no idea how it is setup. Its all OOB, no customization at all.

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After CSA certification

I have recently completed my CSA certification. And I don't want to go much deep in coding, which Servicenow role will you suggest for me?

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Custom Widgets Not Working in Financial View (Project Workspace)

Hello Everyone Question 1:I have a requirement to create custom widgets, but they are not appearing in the Widgets list. What could be the issue?? Question 2 : Question 2:When I add custom widgets inside a parent widget which is OOTB It's works but ...

Question

Resolved! scripting

How do I configure dependent choices from the form? I need to add two and remove one option. It is for the category "Software", and I need code to add two and remove one choice. Also, where/how do I execute the code? Thanks!

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Agentic AI for Employee Journey Management: Overview

Agentic AI for Employee Journey Management: Overview This article presents an overview of agentic AI workflow capabilities available within Employee Journey Management (EJM) in ServiceNow HR Service Delivery (HRSD). Agentic AI within HRSD spans a b...

Article

How to change or add condition on FQDN rule ?

I need to adjust the FQDN matching rule so that if the full FQDN does not match, it falls back to matching based on the hostname (without the domain).In some cases, the FQDN received from Tenable does not include the domain, whereas the existing CI i...

Question

Is there a way to move a Flow to a Sub-flow?

Hello, We have several Workflows and Flows that are all for hardware related catalog requests that we would like to consolidate into one "Flow". Some of these are already in Flow Designer as individual Flows. Is there an automated or "easier" way to ...

Question

To make topics searchable in ESC portal search bar

We have requirement where we need to make topics searchable in esc portal search bar. With few documents and community post . i have achieved and topics are opening but in backend record view . We need to open instead in esc portal itself.If someone ...

Question

Task 14: Create Dynamic Reconciliation

Hello, I am trying to solve the task 14 of Configure the CMDB Micro-Certification Simulator (Yokohama) (Course) but i am not able to get the dynamic reconciliation rule options in the CI class manager. thanks,Vishakha

Question

Change Templates Not Populating fields in Service Operations Workspace (SOW)

Hello Community, I’m facing an issue in Service Operations Workspace (SOW) when creating a Change Request. - When I select a Change Template, the predefined fields and values are not automatically populated. - These templates work fine in the na...

Question

Group By variables in Platform Analytics

Hi All, Is there any explicit documentation stating exactly what Request Item variable types are available to use as a Group By in Platform Analytics? With 'List - Simple' we seem to be able to access all variable types. However, with other visualiz...

Question

SAP Create Requisition Usage in Flow Designer

SAP Create RequisitionSAP Ariba Spoke V 1.8.0I recently had to set up an integration with the SAP Ariba Spoke for a client. I wanted to share the general architecture of creating a Purchase Request in ServiceNow and sending it to Ariba as I could not...

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