Hi @shwetabhard,
First of all, welcome to the Platform of platforms and congrats on your CSA, it's a very good start!
There's no universal answer to your question. Regarding coding, ServiceNow introduces more and more options with no or low code methods, you can do pretty cool stuff without a single line of code, it is good to udnerstand it for debugging or process knowing better.
Instead of focusing on module such as ITSM, CSM, GRC, HR, .... you can rather focus on what role would be interesting for you - do you have ambition to be an admin, analyst, project manager or architect? Because there's not so many difference between HR analyst and ITSM analyst, the role is the same just for a different process but in a nutshell it will be similar or the knowledge transferrable.
If you are not sure what's the best for you, admin for ITSM is needed in every company so it might be a good starter and once you master ITSM then you can slowly continue with any other module.
Check these resources that I usually share with people in similar situation like you.
Go through it and especially the journeys and paths (you can combine between them) can suggest you what could be relevant in your position.
🚀 Let me take this opportunity to share following resources with you:
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- Get Started with ServiceNow University
- Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
- Most courses are free, only a few are paid.
- Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
- The Certified System Administrator (CSA) certificate is a good start, it's useful for almost any ServiceNow role.
- Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.
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ServiceNow Career Journeys & ServiceNow Career Paths
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- Pick a ServiceNow Career Path that matches your interests.
- We’ll help you start at the right level based on your skills.
- A ServiceNow Credential gives you industry recognition.
- It proves your investment and boosts your professional value.
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Learning Plans at the Developer Portal
- Request your Personal Developer Instance (PDI), your own ServiceNow sandbox to practice safely.
- You can try almost everything for free (except a few advanced features like AI).
- Explore guides, tutorials, blogs, and documentation to learn more.
- Short and self-paced modules.
- Best practices, references,
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Good luck! 🤞💪
PS: if you will have any doubts or questions during any of the trainings, just post a question the same way you just did
