ServiceNow Community

New factor in Risk Assessment Methodology (RAM) - Approach

Hi everyone, I am looking to add a new factor and replace an existing one within the Control Assessment section of my Risk Assessment Methodology (RAM). In our Dev environment: I cannot move the RAM back to the 'Draft' state because there are assessm...

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Integrated Risk Management (IRM)
risk management

Close notes not visible on HR case

I have been trying to display close_notes field in HR case table but it is not visible. Anyone can help with it?

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Is it possible to display Record Producer variables in the CSM Case Workspace view

Is it possible to display Record Producer variables in the CSM Case Workspace using the Variables Formatter? We are creating Cases via a Record Producer and would like to know if the Variables Formatter is supported in CSM Configurable Workspace to d...

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Record producer push variables editor formatter in Case and Incident

Dear Community,I need to make variables filled in catalog item on the ticket form.In the widget ticket field, how can I make them appear ? One strong problem is that I have a record producer creating an incident AND a variable editor formatter on Inc...

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Zurich - is Chat translation not working?

Hi All,Chat translation to English is not working in live agent chat, is it not working in Zurich release?

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Hide “Awaiting Acceptance” State from Edit Button on Workspace View

I have a requirement where, when a user selects multiple records (bulk records) from the HR Agent Workspace view and clicks the Edit button to update them, the “Awaiting Acceptance” option should not be visible in the State field.In other words, duri...

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how to Modify ACL on sysapproval_approver table

Hi,can u advise to Modify ACL on sysapproval_approver table to allow system admin to update the APPROVER field. thanks.

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Can we make AI Agent to auto populate assignment groups for Incident Management ?

Can we make AI Agent to auto populate assignment group for Incident Management.I can see there is no OOB Agentic workflow for this.

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How to differentiate between approvals for change requests and RITMs

Hi All, I'm trying to implement approvals on RITMs and I'm using the approval.inserted event, however, that seems to also be used currently (in our environment) for change approvals.Which event differentiates between approvals for change and approval...

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delta exam

Hello Team,I completed my CSA and CAD certifications using my personal email ID.However, my Now Learning portal access is currently associated with a different email ID (college email). Due to this email mismatch, my certifications are not getting li...

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In UI page submit button is not working for non admin users

Created UI page containing few checking and submit button. The button functionality is working for admins. But it is not working for any other users when clicked on submit button.

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I have to close image once the user click on the close button on NOW MOBILE APP

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Unable to change ESC Footer Logo

Hi all, I am trying to change the logo in my employee center footer. But the update and delete buttons for the logo are not present. How can I fix this? Thanks

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Restrict ServiceNow API access to a VPN or IP range

I discovered that when the Table API ACL (OOTB) is disabled, any local user can make API calls depending on their roles.I enabled the ACL and now the local user also needs the "snc_platform_rest_api_access" role, plus the table roles, to access the T...

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Automation:create shared mailbox in exchange server on premise using powershell module in servicenow

Hi All, I have this requirement to follow the best practice mechanism to automate end to end creation of shared mailbox, amending members of shared mailbox etc. Exchange Online connector is not needed, as the client looked into it and how it works an...

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