ServiceNow Community

Contract [ast_contract] - Parent children fields dependent on Record Producer

Hello,I have a question regarding the Parent Contract number and Child Contract number on a Record Producer.I have two variables on my Record Producer:Parent Contract number – Reference field (Contract [ast_contract])Child Contract number – Reference...

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Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

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Workflow Data Fabric
Zero Copy Connectors

including Business application and mapped application table in Copilot

We have an existing connection with Copilot using Microsoft 365 connector and would like to include the business application and the mapped application tables in Copilot indexing so that when the user gives a prompt in the Copilot, these table would ...

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Resolved! Predictive Intelligence's "Regression Framework" Deprecated with Washington -Will it ever come back?

Predictive Intelligence's "Regression Framework" has been deprecated with Washington.There's only possibility to edit existing ones, wanted to create new solutions. Will it come back? Or do we expect them to be forever deprecated? Appreciate any thou...

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Resolved! Attaching a KB to an sctask to work notes via the sidebar in SOW

We'd like recommended knowledge articles to post to an sctask record activity stream via the work notes instead of the additional comments when using the sidebar in SOW. Currently articles attach onto the additional comments and Service Desk does not...

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Resolved! Scoped GlideEmailOutbound has no send or save method

I checked multiple times, but I can’t find any send or save method in the Scoped GlideEmailOutbound API.Am I misunderstanding something, or is this a limitation of the API itself? var mail = new GlideEmailOutbound();mail.setSubject("Subject");mail.se...

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Important Knowledge 2026 update!

Hello SNUG Members! We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Con...

Article

how to differentiate "agent" articles versus customer-facing articles in knowledge management

The major issue here is we are trying to build out a new knowledge structure and I've created KBs for each of our main IT towers, to handle both agent and "customer" (non-IT folks) articles. Having one customer facing KB creates a big headache of who...

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need to fetch removed users list from itil role

HI Experts, How to create a report showing users with ITIL since 2025, as well as users who had ITIL roles removed.Please assist me on this.

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Incident Management

Bypass virtual agent and go to live agent in service now with link.

Hello, In our environment for emergencies we want give users a URL that when used bypasses the virtual agent and queues them directly for live agent assistance. Anyone aware of the process for this. Ideally we have a way to activate and deactivate th...

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Virtual Agent

I am trying to do the discovery via AWS SGC and planning to put the discovery schedule for 15 min.

Hi All, I am trying to do the discovery via AWS SGC and planning to put the discovery schedule for 15 min.will that be feeble or do I need to make it for 24 hrs, and similarly for the grace period for lifecycle of CIWhenever an EC2 instance changes s...

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Get the right sys_id for screen in mobile view

Hi, I'm trying to set up mobil push notifications for new published news articles. It works so far but the push notification doesn't get the right deep link to the news content view in the Now Mobile App. Does somebody know which screen (sys_id) I h...

Question

UI Window to upload spreadsheet in workspace

We have a UI Action on Change Management that will take an excel spreadsheet an upload the data to the change request. We followed the following years ago and it works in the Standard UI with no issues:UI Action to open Dialog Box for a file upload -...

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ATF steps not working

I am currently working with Yokohama version. Validate Variable Values ATF step gives error like:This step failed because the client error 'Invalid query string received:b4c92cf39341d210b5b3f4ed1dba1023: java lang NullPointerException:Invalid query ...

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Draft and Populate Catalog Item Variables From Flow or Business Rule

Hi, I have a requirement where if a user gets deactivated from our organization, we need a request submitted to revoke their software license. How can this be achieved? Currently, it's somewhat of a manual process, although it is mostly automated oth...

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