ServiceNow Community

want to send MAAS emails like 20k+ emails at a time to customers as communication from Servicenow

Hi All, looking for ideas we would like to send Maas emails like 20k+ emails to customers at a time from ServiceNow when the particular communication approved. Could anyone has already implemented any solutions request to guide us.

Question

How to Create Standard Change from SCTASK and that SCTASK number should be link to change Reuqest

I have created a UI Action on the sc_task table and added the below code for Creating a Standard Change: var url = new StdChangeUtils().getURLForTask(current, 'rfc'); url += '&sc_task_sys_id=' + current.sys_id; action.setRedirectURL(url); It is redir...

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How to remove the whitespace in Data visualization (platform analytics dashboard)

In platform analytics dashboard how to remove extra empty space for rows and column?if any possible to access the code for this data visualization?FYI attached the image and highlight the removed empty spaces

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RITM Approval notification email body sometimes empty

Hi, We are facing an issue with approval email notifications for catalog requests (RITM). Scenario:Requests are raised through the Service PortalREQ, RITM, and Catalog Tasks are created successfullyRITM approval is triggered correctlyApproval email n...

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Related Search Results Not Displaying in CSM Configurable Workspace Case Form

Hello Community, I am working on CSM Configurable Workspace with the Case form. In the standard platform view, when I type a keyword (e.g., “support”) in the Short Description field, the Related Search Results section automatically displays relevant ...

Question

Delta Exam Zurich Janeiro 2026

O e-mail da ServiceNow University informa sobre os próximos exames de certificação Zurich Delta. Os exames Zurich Delta ocorrerão em 16 de janeiro de 2026. Cursos de treinamento online e sob demanda já estão disponíveis. A manutenção do exame de ...

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auto populate caller details when caller field changes but it was note populating can any one help

Client script: table is incident filed name is callerfunction onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } //Type appropriate comment here, and begin script below var ga= ne...

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Resolved! sn_auth.GlideJWTAPI() is adding additional JSON values other than specified

I have a JWT Provider and I am generating JWT tokens using the GlideJWTAPI. The tokens generate fine but I only have one JSON value in my header variable but the generateJWT function adds an additional value. This value breaks authentication because ...

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Integrations

Need Help: Make Attachment Mandatory on submission Only When Subject Person’s Country = India

Hi Community,I’m working on a requirement for a record producer in Service Portal where:There is a reference variable called Subject Person (points to sys_user).If the selected user’s country = India, then at least one attachment must be added before...

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ServiceNow Certification Guide: Resolving Profile Issues and Exam Vouchers

Clique aqui e leia em português. The journey to earn a ServiceNow certification, such as the Certified System Administrator (CSA) or Certified Application Developer (CAD), can be challenging. Two of the most common problems professionals face are u...

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Resolved! Security Attributes - UserIsAuthenticated

Hi all, I am seeing this Security Attribute while working through my skipped updates for the Washington upgrade. I can't find any breakdown of the Security Attributes - UserIsAuthenticated. I am assuming this just means that the user is signed into...

Question

Display Change Schedule to Service Operations Workspace

Hi everyone, Is there any way to add a Change Schedule to SOW? For example, to the left navigation bar, or to the landing page.Thank you in advance and best regards,Victoria

Question
Change Management
Service Operations Workspace

Resolved! Exclude weekend from "Incident.Age.Days"

Hi Guys, I am pretty new to PA and very new to scripting. I am looking to exclude weekend from the formula indicator.I guess I have to include GlideSchedule in the script but how?Current OOB script: var diff=function(x,y){return y.dateNumericValue() ...

Question
Performance Analytics

How to hide tabs for specific users

Hi Community,I’m working with Employee Center (ESC) and HR Offboarding cases.Currently, the Activity and Attachments tabs are visible in ESC, but the requirement is to hide them only for a specific group of users.

Question

PA: Exclude Weekends Without Deleting Scores

Do you have a stakeholder that can't stand to see weekends in trend charts?But, you're concerned about deleting/preventing weekend scores due to certain groups who perform work at that time, aren't you?And the stakeholder won't take no for an answer....

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Dashboard
Performance Analytics
Reporting