ServiceNow Community

Make Guided Tour mandatory for the first time logged in user

Hi All, Need suggestion on one of the use case, that need to make the guided tours mandatory for the first time logged in users. I explored to auto launch but need to make it mandatory for the first time. Any suggestions are really helpful.Thanks.

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Scoped App withdrawn from Service Now store

A scoped app that was certified and published into Service Now store fell behind the family releases of Service Now and hence withdrawn from the Store. I don't plan to make any code change and just want to resurrect the app from the backup. Its not v...

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Service Graph Connector

How to add multiple variables in action input in Flow designer

Hi All, Can someone please suggest how to add multiple variables in action input in Flow designer.Default value is 20 for adding variables but i need to add more variables, after updating in property as well still unable to add variables.Also please ...

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Lock sign in front of field

Getting this field as encrypted how to remove that lock sign?

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Onchange client script is not working.

When change request state is moved to implement state actual start date is mandatory. If actual start date is less than planned start, then throw error message and make justification field mandatory. I have written onChange client script for actual s...

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DPR and Version Management Understanding

Hello,In my personal instance, I installed DPR version with latest version that is applicable for Xanadú, Zurich and Yokohama versions.However, I see "Version" option is not available as part of Release Planning option (as previous versions) and It ...

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Send submitted record as a attachment in email notification

Hi ,I need one help on notifications.How to send submitted record as attachment in email notifications.Example: if we are submitting HR case through record producer then end user should get email notification attaching the HR case as pdf .Is it possi...

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Field should be visible only for one set of people who group name contains SM.

Hi Team,We have a requirement u_kb_article field on change request should be visible only for people who belong to group names contains "SM", we have multiple groups that has "SM" in like Test -SM-test. how can i achieve this? Best Regards

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Which role is required to submit the catalog items through customer portal and view the incidents

Hi Community, Can anyone please say which role is required to submit the requests through customer portal and also view the incidents created by him and other. @Ankur Bawiskar Thanks,Tulasi.

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Archive Request record along with connected RITM And Catalog Tasks 2 Years After Closure

Archive Request record along with connected RITM And Catalog Tasks 2 Years After ClosureI want to archive this i know there are archive rules what we can configure i want to understand how my ritm and sc tass also will be archived?Do i need to create...

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How to check string key is available in a JavaScript object

Hi All,How to check system property stringKeys are available in Object Or Not ?I have below Object & Property :var myObject = { "name": "ServiceNow", "version": "Quebec", "Year":"2025", "Country":"Canada" }; system property: StringKeys name, year ...

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make read-only value of a specific key in the Name-Value Pair type field

I have a Field of type Name-Value pairs where users(manually)/Through BR - can enter multiple Kay-Value inputs, I want to make only the Value of a Specific key(for example, "hosts") read-only, without making the entire field read-only. How can this b...

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Group to approve on behalf of other groups

We have approver groups broken down by business unit, in the event of urgent approval needed, we also have a master approver group that we would like to be able to authorize things on behalf of these groups. how do I give this group the ability to ap...

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Update Set in PDI

Hello, I was importing an update set from my friends PDI to my PDI and I was getting a error.Cannot commit Update Set 'TodoProject_Documentation_2025-08-21' because: Update scope id 'c842ea9c8353a210f83ff120feaad340' is different than update set scop...

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select "ON HOLD" option in state field in the form then it turn into progress after certain period

Hello, I Have been assigned to the task where I have field called state which is having choice like "ON HOLD" on the incident form. When I select the "ON HOLD" option it will ask me to update the "OFF HOLD Date/Time" which is another field on the f...

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