Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Welcome to the ServiceNow Community You're ready to learn, share, and connect with others. And you're not alone.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
935638members
2919392posts
What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Its_Azar Specialist Just-In-Time (JIT) Role Provisioning in ServiceNow — A Smarter Alternative to Permanent Access This article explains ... Read More prerna_sh Specialist Smart Lead Routing Assistant: Built with ServiceNow Build Agent || #BuildWithBuildAgent Challenge This article explains ... Read More mayankkumar Specialist "SkillMatrix AI" - Built with ServiceNow Build Agent #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist How I Built a Fully functional Custom application Using ServiceNow Build Agent in Just 6 Prompts As part of the #BuildW... Read More Anil Nemmikanti Specialist Record is being aborted on update but there is no abort BR on the same table. How it is possible? As part of the #BuildW... Read More shreedevin Specialist Building “Simply Thriftify” with Build Agent . My Journey in the #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist Top 10 ServiceNow Tables Every Developer Should Know 1. sys_user – The Users Table This table stores all us... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [EMEA] App Engine Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 01:00 AM PST Event Details Online Register today for the 5th annual Holiday SNUG virtual event! Hosted by tracyo_brien 26 Nov–16 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: [APAC] Digital End-User Experience (DEX) Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 07:30 PM PST Event Details Online Live on ServiceNow: [APAC] Digital End-User Experience (DEX) Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 07:30 PM PST Event Details Online ServiceNow Canberra End of Year SNUG Hosted by Dan Nitschke 26 Nov, 2025 08:00 PM PST Event Details Online Live on ServiceNow: [APAC] Now Assist for ITSM Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 10:30 PM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Resolved! Authentication Error While Deactivating Jira User via REST API

Hi Team,I’m currently working on integrating ServiceNow with Jira. I have a requirement to deactivate a user in Jira once they leave the organization. As per Atlassian’s documentation : The Jira Cloud platform REST API I’m following the mentioned ste...

  • Question

Close the RITM after all the catalog tasks are closed

I have a requirement in which I need to generate 6 tasks in parallel. Since I am using flow designer, I have checked the wait checkbox under each catalog task action.  At the same time, RITM should get closed complete after all the tasks are complete...

  • Question

on submit client script

Hi All, if some tries to resolve (using an Ui action) the problem record and if there are open problem task records, I want to restrict that and keep the state in fix in progress state only. I am trying this using on submit client script and not busi...

  • Question

Catalog item

Hi Team,I have a requirement. I have a catalog item which has a multi row variable set 'Impacted CI' having 2 single line text variables 'Name' and 'DNS Domain'. This catalog item is having flow designer. Requirement is: ServiceNow will need to searc...

  • Question

Resolved! Restrict Module visibility to certain groups

Hello All,I created a "Incident Dashboard" module under the Incident application. The requirement is to restrict visibility to only admin and groups where the “Include members” (u_include_members) field is true in the sys_user_group table.I used belo...

  • Question

Need to setup Authentication for Scripted REST API

Hi Everyone,I am new to integration, I have created a scripted REST API(GET) to send some CMDB field details in JSON format, It is working fine when tested using REST API Explorer, Now the next we need to setup authentication. Client have provided se...

  • Question

How to obtain OAuth new Refresh token once it get's expired

Hi All,Kindly help me , how to Auto get Refresh token once it's get expired. and how to get's updated under oauth_credential_list.do Table.Here OAuth 2.0 Refresh token got expired. Kindly let me know how to get renew refresh token.BackGroud script si...

  • Question

Business Rule

Hi, Looking for help in creating business rule to change assignment group when the state change. Example state is "new"  and the assignment group is "ABCD", if state become "active" I need the assignment group to change to "new group" thanks

  • Question

Resolved! CSA Exam

What kind of questions are asked in the CSA exam? Are there more scenario-based questions? Also, one of my friends had given the CSA exam about a year ago, she said that there was section-wise cutoff. When I checked the 'Review your exam results (Mai...

  • Question

Decision Table: Use input as variable within the result

We're looking to help our teams with consistency in naming conventions within our account request. This can be done with a series of IF statements in the flow, but I'm looking at trying to use a decision table. We have some simple decision tables tha...

  • Question

Incident changes form P1 to P3, what happens in SLA Tasks

If I log a P1 incident with a resolution time of 60 minutes, then change the priority to P3 (with a 180-minute resolution time) after 40 minutes, how will the SLA tasks behave? Will the P3 SLA start counting from the remaining 40 minutes, or will it ...

  • Question

UI Builder - Avoiding word truncation for List Component

Hi everyone,I’m working in UI Builder (Yokohama release) and I’ve hit a stubborn styling issue with a record list component (now-record-list-connected) on one of my workspace pages.The problem is that text in one of my list columns is being truncated...

  • Question

UI Builder for configuring Service Operations Workspace

The Service Operation Workspace is an OOTB Workspace Experience, and I want to implement some logic on the incident form on the Workspace. In UI Builder, the "Details" tab contains a "Form Controller" which looks at a particular view of the incident ...

  • Question
  • UI Builder : Next Experience
View More
Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

Learn More