Need the latest SOC2 report of ServiceNow to submit to Internal Security Compliance Team

• Question

The CMDB "Beast": Solving for Ownership Without Over-Engineering

I recently received a question that hits on a universal pain point for anyone managing a CMDB: "What is the best practice for filling empty ownership attributes on Virtual Machines?" It’s a classic dilemma. Because ServiceNow is an endless toolbox, i...

• Question
• Data Foundations

Update to CI Install status is not updating Assets State

Hi All,One of CI's (IP Router) 'Install status' has been updated to retired but this is not updating the Asset's state.I have checked following things but could not able to identify the issue, can some one please provide the solution. 1. No code chan...

• Question

CSA exam voucher

Dear All,I have completed my ServiceNow CSA exam fundamentals , I also see that I have unlocked my eligibility to receive the CSA exam voucher, I went to my profile I don't see any my voucher section under my profile in order to receive the CSA exam ...

• Question

Spring Webinar Series: Enterprise Asset Management

Hey Canada - New webinar series coming this Spring!We’re launching a 5-part Enterprise Asset Management (EAM) series focused on tackling Canada’s unique challenges—geography, weather, budget constraints, and bilingual requirements.Each 45-minute sess...

• Event
• Webinar

OfflineFetchScript attribute

Hello AllHas anyone used this attribute OfflineFetchScript for reference input (offlinemode) successfully? I tried to set it like below:OfflineFetchScript -> javascript: new global.myScriptInclude().getIds(); and this script returns string with...

• Question

Make additonal comment visible by default

Hi, In the sc_task table, I am trying to keep additonal comment as default and the user should click on the toggle button to update worknote. It is good in incident. But in sc_task, both the fields are appearing at the same time. Attached the image b...

• Question

When tried to load the excel sheet data into 'loaction' table using IntegrationHub ETL, not working

Dear ServiceNow Community Members, greetings !! I am not able to load the data for Non-CMDB tables [for example: locations(cmn_location) ] using IH-ETL (IntegrationHub - Extract, Transform, Load) in PDI.I tried to read the below KB Articles, but not ...

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• Data Acquisition
• Data Foundations
• Data Health Tools

How to sync demand to planning item ?

When a Demand (dmn_demand) is created with investment_class and investment_subclass, these fields should be carried over to the related Planning Item (sn_align_core_demand). whenever a demand or project is created, it will automatically create a reco...

• Question

Managing Users with multiple instances in sys_user table

We have a requirement to record every employee’s Active Directory account in ServiceNow (sourced from Entra ID and/or on-prem AD). This is to support offboarding (ensuring all accounts are disabled/deleted) and to manage access extensions for account...

• Question

Difference between HAM and Ham Pro

what is the Difference between HAM and Ham Pro in ServiceNow. what is the advantage of implementing HAM Pro ....  

• Question

catalog form

the user is unable to open the attachment for the bulk Windows 365 provisioning request in the catalog form. Upon checking, we found that the required attachments are missing in the production instance, while they are available in the test instance.s...

• Question

Blog-Mastering GlideAjax: Making Client-Server Interaction Smooth in ServiceNow

When you are working on ServiceNow it is really important to have communication between the client and server. This is what makes your applications work well and be easy to use. GlideAjax is a technology that helps with this. It lets the client and s...

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