ServiceNow Community

What is the purpose of the Auto Update flag in the Store Application table sys_store_app_auto_update

This flag has been there since 2015. I can't find any documentation on it nor is it editable from the form or the list view.

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Related Search Results Not Displaying in CSM Configurable Workspace Case Form

Hello Community, I am working on CSM Configurable Workspace with the Case form. In the standard platform view, when I type a keyword (e.g., “support”) in the Short Description field, the Related Search Results section automatically displays relevant ...

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Press 'Save' before exiting or your progress will not be recorded.

Why does it say "Press 'Save' before exiting or your progress will not be recorded." inside the primary window of the Learning Course interface? See screenshot below. It's not that long ago that this application was perfectly able to remember your pr...

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Resolved! Help Text Placement for Zurich Hot Patch 4

Issue: After Zurich Hot Patch 4, help text for form fields is displayed beside the question label instead of below the input field. This layout can confuse users and does not follow standard UI guidelines. Impact: Misaligned help text reduces clarity...

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RITM Approval notification email body sometimes empty

Hi, We are facing an issue with approval email notifications for catalog requests (RITM). Scenario:Requests are raised through the Service PortalREQ, RITM, and Catalog Tasks are created successfullyRITM approval is triggered correctlyApproval email n...

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Is it possible to show additional information in the attachment card of

For Incidents I need to add addtional information in the entries of the attachment card. The information resides in the sys_attachment table and should be shown underneath the size e.g. Uploaded by: <sys_created_by". Can anybody describe what has to ...

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Demand management form

Hi All, I have having one req where I want to add a choice field "Has the demand been reviewed and is it in-line with tech standards and architecture principal?" where " tech standards" & "architecture principal" are hyperlink in the field display na...

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Incident Communication Management

ITSM Documents

Hello, Can someone help me sending the service level Management Technical document for ITSM and also Incident Management technical document. Thanks

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To add file type in attachment component in UI Builder

Hi, Am trying to implement a feature where user should select file type (screen shot, report etc) before attaching any file in workspace, The goal is to tag this file type to the corresponding attachment record, so it can be referenced later. My idea...

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Incident Line of Business Displays Backend Value When Created from Specific Catalog Item

Hi All,There is a Service Catalog item that is used to create an Incident. The catalog item includes a Line of Business field, and upon submission, the selected Line of Business value is mapped to the corresponding Line of Business choice field on th...

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In Employee portal once i click on Reopen button a popup with additional comments should appear

Hello All,In Esc portal we have action called "Reopen" this shows to the resolved incidents and when clicked on it it directly makes the incident to in progress state.What i want to achieve is when clicked on it i want to show a popup with additional...

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How to hide tabs for specific users

Hi Community,I’m working with Employee Center (ESC) and HR Offboarding cases.Currently, the Activity and Attachments tabs are visible in ESC, but the requirement is to hide them only for a specific group of users.

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Sort the list shown in slush bucket by 'Order' field

The current default feature of slush bucket is to show the items in left side in alphabetical order. But we have a requirement to show fields in order by the field called 'Order'. Is there any way to achieve this?We have created a m2m table for two t...

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Lifecycle Event - I try to open a HR template and is always blank

In Lifecycle event, Im trying to open a HR task template and it always opens blank page.I open the Lifecycle event Open an activity and open the associated HR task template and its always blank. But I just configured the template. I tried to delete t...

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Need Help: Make Attachment Mandatory on submission Only When Subject Person’s Country = India

Hi Community,I’m working on a requirement for a record producer in Service Portal where:There is a reference variable called Subject Person (points to sys_user).If the selected user’s country = India, then at least one attachment must be added before...

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