ServiceNow Community

Service Bridge entitlements not showing up

I am setting up the instances (provider and consumer) for a service bridge demo and there is some issue that I am bumping into. I am unable to see the entitlements setup in the provider instance via the connection in the consumer instance. I also tri...

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CIS - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM) - Regarding Quires.

Hi Team, I am few quires regarding this CIS - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM) course is, I have done the course thoroughly and understand the topics, but not feel confident to appear in exam, as i never worked on ITOM project...

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Can't able to view fields from list view

Hi Community, For one of the user, they can able to see the state and substate from form view in RITM table. But can't able to see in personalized list , list view . Can anyone help on this . THANKS,Tulasi

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CIS – Data Foundations (CMDB and CSDM)

are there any CIS – Data Foundations (CMDB and CSDM) on demand courses to learn end to end ?i already registerred for the exam

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I have multiple email client templates in incident but only one is populating

Hello Everyone,I have created multiple client templates for incident table but when i click on "..." & click on Email then the template having less order only that gets applied i want to see all the templates and choose from it .How i can get it?@Ank...

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Displaying Announcements in the Now Mobile App: Custom Component Guide

As of today, the Now Mobile/Agent Mobile apps do not offer a default component to display platform announcements. To address this gap, I’ve developed a custom solution that enables announcements to be surfaced directly in the mobile experience. This ...

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Agent Mobile App
Mobile Announcements
Mobile app configuration
Mobile Release Updates

Add Water mark in PDF

Hi team,I'm working on a Service Portal process where users can upload and download attachments. I need to implement a way to automatically add a watermark to these PDF files before they are downloaded. The workflow is: A user uploads an external PDF...

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csm landing page

Can we set refresh rate 5 minutes for csm landing pages cases dashboard

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Update fields on hardware form when assigned to changes

Hello! it's so critical for me this needI want to know which OOB (Business rules or client script) is responsible for the auto populate of hardware fields please. i customised some filds on [alm_hardware] and i can't auto populate them. Thank you

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Password Reset Blocked Users

We have recently migrated a project to ServiceNow so users are still not familiar with login creds. Instead of userid they user email and that leads them to block. We see users are listed in Password reset blocked user table but there are users with ...

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CSP: Consumer Service Portal: Unable to register a product from default

Hi All, I am trying to register y product via default CSP page available as part of the plugin, but i couldn't enter or select and Product detail in this field.

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Customer Service Management
Customer Service Portals

need to hide the Details tab from the HR Agent Workspace

I’m trying to hide the Details tab from the HR Agent Workspace. I created a View Rule, but it didn’t work as expected.Could you please advise the correct approach or configuration to hide this tab for HR Agent Workspace users?

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Workspace : Next Experience

Action button is not showing in the OOB Ticket page

Action button is not showing in the OOB Ticket page even after mapping it in the ticket configuration table.

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Resolved! How to merge Business Application Access and Software Request

Hello All, We are looking to merge Business Application Access request with Software Request. We are planning to do this because, we want to improve the customer experience by going to a single item on portal and request for 'GitHub Enterprise' inste...

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Jelly script not working

Hi Guys, I am trying to hide one of the macro 'add_location' present beside assignment group field when the case state is resolved or closed complete. However I am not able to get this worked. Please suggest. Thanks<?xml version="1.0" encoding="utf-8...

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