ServiceNow Community

Calculated Fields when reference not working

Hello, I have created a calculated field on the custom table called NameID(as i need in some format like Name(ID)) by using two fields Name and id. The data is available in the new field NameID and set display to true. So on the record producer i cre...

Question

Add Change Request Count to Problem Impact in Service Operations Workspace

In Service Operations Workspace, the Problem Overview -> Impact section shows counts for related records such as Incidents and Tasks. However, Change Requests are not shown out of the box. In this article, we’ll walk through how to add the count of r...

Article
Now Experience UI Framework
User Interface (UI)

Filter on agent mobile list not working

Hi, I have added a filter option on the agent mobile screen. However, one of the reference fields in the filter is not displaying any data. Additionally, when I try to edit the same field on the mobile app’s edit screen, no data appears there either....

Question

What’s New in Knowledge Management: Zurich Release Highlights

What’s New in Knowledge Management: Zurich Release Highlights The Zurich release of ServiceNow continues to evolve how teams create, manage, and automate knowledge. In this edition of Platform Academy, Sharon Barnes hosts Rob and Lisa to unpack what...

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Service Catalog Icon and Picture

Can I use icon for the service catalog in catalog and a different picture that appear inside the detail of the service? Because it looks that I am restricted to utilize the same icon to appear inside as well?

Question

ServiceNow – Migrated records not initializing UI correctly until a field is changed

I have migrated data from a legacy system into a custom table in ServiceNow using Load Data / Import Set.When I open a migrated record for the first time, the form does not behave as expected:Normally, most fields should be read-only except Assigned ...

Question

Catalog Builder Dashboard-remove option on Dashboard

In Zurich, there's a new option on the catalog builder dashboard >> Build catalog items from scratch: Any idea on how we can remove this option? We'd only like our community of users to use the 2 bottom choices.MM

Question

Asset v/s CI

Hi All,I was going through CSDM - Data Foundation NowLearning course. I need to difference b/w Asset and CI with respect to ServiceNow.As per the course it is stated that Applications, Virtual Servers, Web Sites, Cloud environments etc are all CIs. H...

Question

Automate change request with change tasks creation for monthly patching activities

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also n...

Question

Unable to add a declarative action (Action bar)

Hi Team! I'm unable to add a declarative form action for Opportunity (sn_opty_mgmt_core_opportunity) despite following steps fromhttps://www.servicenow.com/community/developer-blog/declarative-actions-in-servicenow-the-complete-guide/ba-p/2781607 an...

Question

Is container VR a prereq to updating to the new ServiceNow developed WIZ integration?

We already have the WIZ developed integration installed and running, and want to update to the ServiceNow developed integration but I am confused whether container vulnerability response is a prerequisite. We are not currently licensed for Container ...

Question

Compose Email Functionality Limitation

Problem: When an HR agent needs to do a communication with any specific user, compose email functionality can be used for HR scope.However, though the sent email is added to the activity stream only, the reply to the compose email is received in the ...

Question
Case and Knowledge Management

Resolving Duplicated "Create knowledge" Actions in SOW Incident Form

In the SOW incident form, there are two "Create knowledge" actions: one implemented as a UI Action and the other as a Declarative Action. These actions provide different user experiences and are designed to appear exclusively based on their visibilit...

Article

ServiceNow Won’t Fix a Broken Process

I’ve seen organizations buy ServiceNow thinking it will automatically fix their IT processes. It never does. The platform is powerful — but it’s still just a tool. If the process behind it is unclear, inconsistent, or misaligned, all you get is fast...

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Change Management
Incident Management
Problem Management

Out-of-the-Box Recommended Actions in ServiceNow ITSM

ServiceNow provides the following Recommended Actions out-of-the-box (OOB) for ITSM, particularly for modules like Incident, Problem, and Change. Recommended Action Plugin Capability AI Search Recommendation Incident Management for Servi...

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Predictive Intelligence