Agent Chat Transfer – Translation Between Agents

[George_1]

I have a questions regarding Agent Chat in Workspace after transferring a chat between agents:

• Agent 1 (English) transfers a chat to Agent 2 (Dutch).
• Messages sent by Agent 2 are displayed in Dutch for Agent 1 and are not translated to English.
• However, the end user (French) receives the messages correctly translated into French.
• Is it expected that real-time translation works only between the agent and the end user, but not between agents participating in the same chat?

[Tanushree Maiti]

Hi @George_1 

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