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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist Understanding the "Archive Unique Certificates" Table in ServiceNow Certificate Management Issue Description Whil... Read More Selva Arun Specialist Knowledge Article: Supplemental Guide to Nutanix Acropolis Discovery in ServiceNow Overview This knowledg... Read More Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [AMS] Office Hours - Digital End-User Experience Hosted by Lolita Honkpo 18 Sep, 2025 09:00 AM PDT Event Details Online Live on ServiceNow: What's new in the Zurich release for Employee Center Hosted by Lolita Honkpo 18 Sep, 2025 09:00 AM PDT Event Details Online Live on ServiceNow: What's new in the Zurich release for Employee Center Hosted by Lolita Honkpo 18 Sep, 2025 09:00 AM PDT Event Details Online Live on ServiceNow: Platform Academy Hosted by Lolita Honkpo 18 Sep, 2025 09:00 AM PDT Event Details Online Live on ServiceNow: [AMS] Office Hours - Digital End-User Experience (DEX) Hosted by Lolita Honkpo 18 Sep, 2025 09:00 AM PDT Event Details Online Chicago World Forum Learning Lab: Hosted by Amanda Martinez 18 Sep, 2025 10:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Agent Client Collector Discovery and JEA

Hi everyone,We’ve recently installed Agent Client Collector (ACC) on a couple of test Windows servers and configured a test MID Server specifically for ACC. These Windows servers were previously being discovered using JEA with ServiceNow Discovery, a...

  • Question

ServiceNow For You - Zürich Release

Hey Community!   Es ist soweit, wir widmen uns dem neuen Release – Zürich in vollem Detail.   In einem Ganztagesevent laden wir in unser Office ein, um jedem Bereich die volle Aufmerksamkeit geben zu können.   Die Agenda lässt auf einen abwechslungsr...

  • Article

PMO Dashboard Secondary Filter

We've created a custom table for Sub-Portfolios in order to drill into our portfolio space deeper. I'm hoping to create a secondary filter on the out of the box PMO Dashboard that is dependent on the Portfolio and then show the relevant sub-portfolio...

  • Question
  • Project Portfolio Management

Transferring to live agent more than once.

Hi, I am trying to provide an option for users to retry connecting to a live agent after no live agents accepted their chat in the first attempt. I created a queue trigger when the max wait time is reached to trigger a flow that presents users with t...

  • Question

Locate All Flows Using a Ask For Approval

Hello all!I'm gearing up to edit all my Flows that include the action "Ask for Approval" and am wondering if there is an easy way to locate all Flows that contain it. I want to make sure that I don't miss anything, but with a decent sized catalog it'...

  • Question
  • flow designer

Additonal Comments not visible for snc_internal role

I have created a custom table which is extended by Task table I have a user which is having 'snc_internal' role only my requriment is that to "snc_intenral" role user show additional comments on form so he can post into it I have tried creating table...

  • Question

How can we make Now Assist more conversational and interactive

How can we make Now Assist more conversational and interactive? For example, when I ask a question and it returns a knowledge article summary, it doesn’t follow up to ask if the answer was helpful. Ideally, if the user indicates the answer wasn’t hel...

  • Question

Exploring a Low-Impact Starting Point for Service Mapping

Hi everyone, We’re currently looking into how to get started with Service Mapping, but have encountered some challenges around barriers to entry, knowledge gaps, resource capacity, and scaling. To simplify the process and minimize upfront effort, we’...

  • Question

New Configuring Appointment Booking documentation structure

The Field Service Management (FSM) documentation team has recently restructured the Configuring Appointment Booking documentation to offer a more organized and user-friendly experience. The revised structure presents configuration steps sequentially ...

  • Article

Add value of an MRV field

Hello, community! I'm trying to sum variables (Value) within MRV and send that sum to a variable (Sum) outside of MRV. I developed this client script within the record producer, but it's not working:function onChange(control, oldValue, newValue, isLo...

  • Question

Prototyping experiences with Figma

  Background ServiceNow's product design organization – known as the Experience Team (EX) – uses Figma as the primary design tool to create wireframes and prototypes of the screens that become our products with each release. To support the 500+ desi...

  • Article
  • Figma
  • Guides

QUESTION RELATED TO MAIL SCRIPT

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,          /* Optional GlideRecord */ event) {            var grp=current.assignmen...

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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