ServiceNow Community

Inbound email notifications - retrieve mailer name

Hi everyone, Currently I have an inbound action created which I want to use to retrieve the name of the sender.For example, when you receive an email it displays as 'Example user <example.user@gmail.com>. How can I retrieve the 'Example user' in my ...

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Can 2 date range filters work at the same time in the same dashboard?

Hi Community, Is it possible to have 2 date range filters on the same dashboard, same tab that would work independently but also together? I initially created a dynamic content element which I managed to make it work for one of the date fields we ne...

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Resolved! PIR for normal incidents

We have a requirement to make PIR (post incident report) to be available for normal incidents. I installed MIM plugin and modified the UI policies and other script to make this happen. Now this works as expected in the backend. But I want to make the...

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Remove email auto fill when emailing from a ticket

How do you remove one of the auto fill when typing a name on an email from a ticket. As shown in the photo attached. The account is not in the user table

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How we can user change policy in the Standard change Proposal workflow.

In the standard change. There is OOTB record producer is using to create the template for the standard change. i.e. Proposed the new standard change template. Once we proposed the new template it will create one record in the std_change_proposal tabl...

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UI Builder: Pass filter from Single Score visualization to list page

I am working in UI Builder and have a Data Visualization (Single Score) component. I have added an event handler “Visualization clicked” and configured it to Navigate to another route (list-item-open-tickets).The navigation itself works fine and the ...

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How to stop duplicates entering in MRVS based on MRVS Variables(Applies Catalog item/ServicePortal)

I have req to stop the duplicates entering in MRVS.MRVS Internal name is temp_workers_for_create_accountsI write onsubmit client script under the variable set. but not working and g_form.getValue('temp_workers_for_create_accounts') is always empty. ...

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CMDB Health Settings in CMDB Workspace – How to Grant Access to asset Role?

Hi All,In CMDB Workspace, under the Home tab → Quick Links → CMDB Health Dashboard, when I click on it, the CMDB Health Settings panel opens.Currently, these settings are only visible to users with the admin role.I need to provide access to users wit...

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To export the list of Reports attached to the Dashboards

Hello Everyone, We are planning to migrate Core UI Dashboard to Platform Analytics Dashboard. We are able to get the total count of Dashboards and Reports directly by accessing the table. But to cross-check, we are looking for the list of Reports tha...

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Attachment from record producer attachment variable not getting attached to the backend record

Hi Experts,I have a Record Producer on a custom table with an attachment variable which is not mapped to any backend field on the target table. I need that whenever an attachment comes from that attachment variable from record producer, it should be ...

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Total of Single Score Visualization

I have a requirement that there should be an element in the dashboard that will total the single score visualization. In the attached file, the total of the three single count visualization below should appear on the selected visualization. I'm think...

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Use Update set to deploy content library (News, Banner, etc)

Hi all How can I capture content definitions (News, banners, Rich text, etc.) into an Update Set to move them between different instances? It's possibile? Regards

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Workday SAM Pro Integration - Data Brought In

Hi all,Looking for some insight from anyone that has set up the Workday/Sam Pro integration. We are in the process of currently setting it up and have been asked by the Workday teams what information/fields are fetched from Workday. With the integrat...

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Integrations
SAM Pro
Workday

WHY convert existing NLU based virtual agent topics to LLM based?

We have around 500 NLU based virtual agent topics.Customer is asking us to migrate all of them to LLM based topics. I am not getting clarity on WHY to convert existing NLU based virtual agent topics to LLM based? What benefit will I get if I convert?...

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ServiceNow SAM Pro integration with SAP (S4 HANA)

Hi All, I have integrated SAP SOLMAN (S4 HANA ) with ServiceNow. I executed the integration basis the steps mentioned in the ServcieNow document. The connection is live and data is flowing in for users and engines. However, the License Type column a...

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