ServiceNow Community

API Reference stored in ServiceNow

I would like to store an API reference on my instance, similar to the the API references on the developer site (for example: Client API ). Is it possible to create something like that in the servicenow knowledge application?

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3-Strike Rule for Incident Closure – Business Hours Based

We have a client requirement to implement a 3-Strike rule for incidents moved to On Hold – Awaiting Caller. RequirementWhen an incident is updated to On Hold – Awaiting Caller to request additional information or closure confirmation:Strike 1 – Appli...

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Record Producr on Policy Exception Table

Hello Team,We have a requirement to create a new Record Producer that will generate records in the Policy Exception table. This new Record Producer will be managed by a different team. Although a Record Producer already exists for the same table and ...

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Need help COnfiguration

Hi Team - can i any one please help me The resolution steps provided in the article - how should i configure can any one please provide me the steps . if possible please provide screenshots for better uderstanding

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[UI Builder] Displaying the Activity Stream on Custom Tables

Hi Fellow SerivceNow Developers! I've been struggeling the past time with trying to configure the Activity Stream and Activity Stream Compose components on a custom table; adding them as components in UI Builder, and for some reason could not get th...

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UI Builder : Next Experience
UI Framework Next Experience
Workspace : Next Experience

Automate Quarterly Assignment Group Cleanup Based on Inactivity, Ticket Usage, and CMDB Dependency

Requirement DescriptionWe are looking to automate the cleanup of unused Assignment Groups in ServiceNow.The goal is to reduce stale groups and inactive memberships without impacting active support or CMDB-linked services.This cleanup should run on a ...

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Facing Issues while trying to integrate DPR with GitHub

Hi All, I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow . In the Tool Setup page i am getting below error as below. Alert level: Critical.Tool...

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Role and access restrictions on projects

Hi all, We are starting with the SPM module. I have the following use case:A user named Peter is the project manager for project A (full access). He needs to be able to collaborate on project B (access to tasks with write permissions and, but without...

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Restoration of dentification rules

Can we restore the baseline Identification rules for CMDB classes or revert back to the baseline default ones?

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Data is not visible on idea manager dashboard Analysis tab

In dashboards,we have idea manager dashboard, I actually want to get data visible on analysis in idea manager dashboard.I can able to see the data only on summary tab, but not in analysis tab.I have run few jobs related to this dashboardEven though I...

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widget Content Experien doesn't show

I use the widget Content Experien to show some images on my Employee Centerbut the widget didn't show when I use [now Mobile app] to access my employee center.It can normally show when i use pc or explorer of mobile.

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Automation Scope in ServiceNow Administration

Hi Team,Give me any ideas (Pointwise) of Automation Scope in ServiceNow Administration. Normally we are getting tickets related to Incident Management, Problem Management, Change Management, Service Request Management (SRM) (RITM's, Workflow related)...

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security incident issue

when select close SiR ui action buttion automatically closure resolution notes under code catagory close fetch false postive based on false postive close notes options shown only 3 code catagory close if fetch begin postive unser close notes options ...

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Rest Message outbound - final request

Hi all, May be one of you have the answer. I try to make GET request with REST Message, as I am struggling with getting valid response from API I am looking for a way to see how exactly looks a full request executed by MID server. In ECC queue I...

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Resolved! Installation on PDI

Hi all,I'm trying to install this on my PDI but I'm not able to find it when searching "Legal" or "sn_lg_ops" in the application manager page (/now/app-manager/home). I can see that others have already asked this question but it's not clear to me wha...

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