ServiceNow Community

Resolved! how the watchlist person can able to see my requests

Hi everyone, Is there a possible way the watchlist person can able to see my requests in portal page..?

Question

Public Portal Catalog Item Access – “You are either not authorized or record is not valid"

I have a custom Service Portal experience built in App Engine Studio that is accessible to unauthenticated users. Most pages display fine, but one page contains a catalog item and shows the message:You are either not authorized or record is not valid...

Question

FSM - Tracking Contractor certificates of insurance

We are using Retail Management and Field Service Management, with the Contractor Management add-on. The goal is to track certificates of insurance that contractors maintain, specifically:Type of insurance cert,Start date,End date, andCopy of the cert...

Question

Translate Journal Fields "manually"

Hi guys,we are searching for a translation method for journal fields that do not require dynamic translation.We are trying to do it another way with a custom API to a translation service we already have. The idea is to use translated_text for the jou...

Question

Resolved! Replace group with a new one

Hi all, Lately we've been splitting some of our groups into smaller groups. One of the problems that we're experiencing is finding all the areas where a group was being used and updating it to the new group. For example, we have found the old group a...

Question

Resolved! Need Help with Platform Analytics Task Validation

Hi all, I’m working on the Platform Analytics Task, but it keeps failing validation despite multiple attempts. I’ve carefully followed the task instructions and recreated the dashboard and chart to match the example image at the end of the task. The ...

Question

Resolved! Allow watchlist users to read HR case within Employee Center hrm_ticket_page

Hello - is it possible to allow a user who is on the watchlist of an HR case to also be able to view the cases details via the hrm_ticket page in Employee Center? Currently, if a watchlist user tries to view case details in Employee Center, they'll g...

Question

My Personal Developer Instance Only Gives Me aes.creator Role — Need Admin Access

Hi everyone,I’ve been trying to request a Personal Developer Instance for the Zurich release, but every time it provisions me as aes.creator with no “Change User Role” option.I’ve already released and re-requested multiple instances, cleared cache, a...

Question

Did ServiceNow Sunset "Now Create"? Every link I find goes to a 404 error.

I was retaking a course that prompted me to open NowCreate. It went to a 404. I went into the documentation site, searched and found references to open NowCreate... all 404. Even this community page by an employee directing to assets, you guessed it,...

Question

Visibility to HR case in Employee Center for additional users

I want to show specific HR service cases to the opened by peers, so the peers can monitor these cases while the opened by is away. If I add the peers to the Watch List of the case, update the Standard Ticket Configuration to include the watch list (d...

Question

Live on ServiceNow: Empowering Enterprise AI: Navigating Readiness with ServiceNow's Proven Model

In this session, we’ll unpack the essential foundations that drive a successful, scalable, and sustainable AI journey across the enterprise. Based on ServiceNow’s proven AI readiness model, we’ll explore the six key capability pillars: Business, P...

Event

script always looping to else loop

Hello Folks, I have written below code to set impact on incident based PRO/Non Prod value. but it always going to else loop. Please let me know what will error in below code. var UrgencyPriority;var incDesc = fd_data.subflow_inputs.ah_alertgr.additio...

Question

Developer Toolbox

You may also want to check out my "Tips 'N Tricks" Series. These are tools that I usually install into a new instance at the beginning of an implementation. They all help with my everyday development and administrative tasks. Some more often than o...

blog
Instance Configuration
Multiple Versions
Scripting and Coding
User Interface (UI)

Resolved! workforce optimization - agent calendar

is there a way to configure holidays if using WFO? similar to schedule > child schedule (holidays/schedule entries)i havent found an easy way other than creating schedule plan/shift plan for each week with a holiday and excluding that day in the shi...

Question

Resolved! auto-assign not working with WFO

I opened a ticket with SN, but wondering if anyone experienced the same. Yokohoma pre batch 6.it was working before we implemented WFO (previously using the agent work schedules)1. Enable Shift Scheduling for FSM to Determine Availability = true (in...

Question