ServiceNow Community

Importing into Variable Formatter (or Editor)

So we are offloading a Sharepoint InfoPath site form to ServiceNow Background:------------------In this form, user can input so many fields (it’s not pretty but it’s compliance that user checks EVERY boxes for the government compliance) We recreate t...

Question

WSD configured map is not loading on Now mobile

Hi there, We have configured the WSD reservation with the map view using the Indoor map. The map is working on the Service Portal view and we are able to reserve spaces. We have also activated the Now mobile component. However, when trying to reserva...

Question

Automatically index template tables (u_kb_template_)

Hi everyone Please your help, when searching for articles with custom templates (with prefix u_kb_template) from the Employee Center portal, I cannot see the articles until I manually add the table in ALL > AI Search > AI Search> Indexed Sources > Kn...

Question

CSA Question on Tasks

I'm looking for clarification on the following hypothetical CSA Question I have seen a few times. An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many ...

Question

Recent changes to AI Search Result

Hello all, I've recently seen a change to AI Search results in EC Pro that some users might not be aware of. Previously results were card based, however with the release of Yokohama Patch 3 they have altered how results are presented to a more list s...

Question

Technology Portfolio Management - Getting Started (updated)

Technology Portfolio Management (TPM) is ServiceNow’s Application Portfolio Management facility that allows Enterprise Application teams to align the technology components that make up these systems and understand/visualize the manufacturer / publish...

Article

Unexpected Behaviour:SOW Copy link to current view opens in 'My Lists' rather than in 'Default List'

I have a number of record lists defined in my 'Default Lists' in Service Operations WorkspaceWhen I use the link icon '' to copy a link to this view and use the link.It opens in the 'My Lists' frame rather than in the Default Lists' frame. It has the...

Question

Resolved! Discovery - Classification criteria is missing/empty for OOTB Classifiers

We know thatFor each classifier, there will be classification criteria. That criteria contains the condition that a target host has to satisfy in order to trigger a relevant classifier. but for many OOTB classifiers, the criteria is empty.Then how it...

Question

SNMP discovery - Is there a way to know a particular OID is part of which MIB file?

Is there a way to know a particular OID is part of which MIB file?

Question

SNMP Discovery - How to know if a new MIB file needs to be uploaded or not?

When I discover an IP (Network device), it says “Active, Couldn’t Classify,” Fine! I will open the Input payload, check the sysObjectID, copy the OID and create a new OID entry in OID table. Question - how will we know if a MIB file is already the...

Question

Image for a knowledgebase

When we create a knowledgebase, we can add a icon to help identify the knowledgebase.Where can we obtain some ServiceNow standard icons?

Question

copy attachments to case to incident and vice-versa

Hello Community,My requirement is to copy attachments from case to the incident i.e.,(when ever we added an attachment to the case that should also be seen in the related incident ) and also Vice-versa the opposite way. I tried with writing a busines...

Question
Personal Developer Instance
Scripting and Coding
User Interface (UI)

Copy/paste (select all function) SN article images in a Word document

Converting a ServiceNow (SN) article to a Word document is helpful because it allows our subject matter experts to assist with editing the content.When I try to copy the entire SN article by selecting all and pasting it into Word, the images do not t...

Question

Pls let me know the issue in the script

HiPlease let me know the correction in the script, this script executes fine except the scenario - this script prints the value "Local Support type must be user group." still though there is no record exist in the Point of contact table for the relev...

Question

Flow Designer Issue: IF Statements on List Collector Fields Using Choice List

We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table. That part works fine. But we are creating a flow that does various things when the record is first added to the tabl...

Question