ServiceNow Community

Batch Update Set Errors - not Backout.

Hi Team -We have created 10 catalog items and there is one update set for a catalog item where we keep all of their developments We would require to push all of those catalog item from DEV to TEST so we created a parent update set and all catalog ite...

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Title Best approach to collect additional information after RITM submission – Survey vs Alternative?

Hi Everyone,I have a requirement where a user submits a request through a Catalog Item (for example, requesting software installation).Current ProcessThe requester fills some initial variables in the Catalog Item form and submits the request.After su...

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Help Required on Performance Analytics Report for MTTD Calculation

Hi, I have a requirement on performance analytics reportMetric:MTTD (Mean Time to Detect) for P1 and P2 tickets using passive monitoringCriteria:Measure the time taken from New → Resolvedstate.Goal:15 minutesMeasurement:Report the Minimum, Average, a...

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Regarding adding reports to dashboard

How can I add reports to dashboard, because not able to see my newly created dashboard in "Add to dashboard" section.

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To what extent are "Wait For Condition" actions monitored?

I have created a flow that implements "Wait For Condition."This flow is executed about 50 times a day, and all flows are in a wait state.The next day, the wait release conditions are met and the flows are processed.I feel that having around 50 flows ...

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bussiness rules

use of scratchpad in bussiness rules

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Resolved! Change the first day Datepicker to Monday instead of Sunday

Hi everyone, is there a way to change the first day in the Datepicker to Monday instead of Sunday if possible globally as well?

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Flexible change the display name value of a reference field

I have an reference field "A" on my custom table which is used on both tables: incident and user=> What I want is to show different display name when users access to table incident and user like it will be showing display reference value = "Hello" in...

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Regarding adding reports to dashboard

not able to add report to my newly created dashboard

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Need Dynamic Translation on Variables in forms? - check this

Last week I had a super interesting call with an international customer, where they needed to be able to allow their agents the ability to read submitted variables on their requests to aid fulfilment. Which makes perfect sense, because we have the ab...

Article

Conditions for Displaying the “Send for Signature” Button on the CMR Record

This document is an English translation of the original Japanese text.■ Observed BehaviorWe have confirmed that the “Send for Signature” button appears on the CMR record after the Legal Final Review task is completed.However, in our environment, the ...

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Three stories, one clear message

Three stories, one clear message At first glance, they seem to be about different things, but when I looked more closely, the direction felt very clear. We are seeing AI move from a less assistive role to a more operational role in work. Servi...

blog

Favourite Popup Text not visible.

I've created a custom theme and style to change the header color.The Header color changes successfully but now the favorite popup text is not visible in my PDI (Washington DC version).I've attached a screenshot for reference.

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in service portal, when case state is closed, the sys_attchment pashould be disabled in portal

how to disable, sys_attachements paper clip icon on the portal for particular case where case state is closed i.e., state = 3.

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Customer Service Portals

Flow reports not visible, after flow got executed

Hi Team,Flow reports not visible, after flow got executed on RITM table, Please follow Flow properties on attachments,Could you help me on this

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