ServiceNow Community

How to allow line managers to request delegates for the direct reports of their direct reports

Hello All,Could someone assist with the following requirement?I’m working with the Request Delegate catalog item. The goal is to allow line managers to request delegates for the direct reports of their direct reports (i.e., two levels down in the org...

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My requirement is to edit the Process flow Matter in the Service Operation WorkSpace for Change req

My requirement is to edit the Process flow Matter in the Service Operation WorkSpace for Change request,Thank you.

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Virtual agent feedback - choice displayed on a list, not button

Hi, I have a question regarding the Virtual agent feedback survey:Is there a way to display the choices with a list, not buttons? I try the scale, the display remains the same. Thank you!

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Platform analytics dashboard favorites (with existing filters)

Hello,In our organization a lot of users access (old) dashboards with pre-existing filtering with the 'favorites' tab. We already migrated some of the dashboards towards Platform Analytics. There's only a bookmark functionality on PA which is slightl...

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Platform Analytics
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Database views

Hi , Can anyone guide me on problem migration utility what its for and why its used ?? thankss

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Some Choices needs to be restricted for Kb_knowledge table

I have requirement one language field is there on the knowledge table and there is one language field on the user table.For the knowledge table language field the choices are referenced from the user table language choices and now i need to restrict ...

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Issue with Arrow Visibility in Navigation Bar

I am facing an issue with the navigation bar. The background color is white, and the arrow icon is also white, which causes it to overlap and become invisible. When I hover my cursor over a module, the arrow becomes visible. However, when I click on ...

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Exclude Specific CIs from SG in the same class from being included

We have certain devices coming from SG-Intune, into the cmdb_ci_handheld_computing class, which I wish to completely cut off from the CMDB.We attempted using a conditional class with filters based on the name of the CIs, but it did not work.We want t...

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Incident section is not visible on Service Operation Workspace

Hello Community,Can anyone help me on this issue. In SOW 'incident' section is not visible under "Details" Tab. Please find the below image for the reference.Can anybody help me solve this issue?Thanks in advance.

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No one shouldn't have an access to delete Change Tasks once parent change is moved to submitted

Hello EveryoneRecently got a requirement of restricting access to delete change tasks once a change request is moved to submitted from draft state.I have checked and observed that admin and change managers role users have an access to delete change t...

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Cannot delete items in the cart item in ServiceNow portal

When we add the catalog item to the cart and later on when we check the catalog item and try to remove or delete it from the cart item, the delete option is not working. Whether it is blocking due to some ACL's or it is the standard process in the e...

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View options in "jump to section navigation" in sn_align_core_demand

Hi @Namita Mishra, The way we have "View" option in the dmn_demand record in the Strategic Planning Workspace's(SPW) jump to section navigation(three vertical dot), why do we not have it in the sn_align_core_demand record in SPW's jump to section nav...

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Reassignment the Case to particular groups

Hi Team,We have created an HR Service that belongs only to China. When a case is created for this service, it gets assigned to one of the China assignment groups.Our requirement is: if the case needs to be reassigned, the Assignment Group dropdown sh...

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System Clone: restoring status of "Included in System Clone" attribute for Preservers?

Hello all, I've accidently changed the status of the attribute "Included in System Clone" from Preserver table in the prod instance from "true" to "false". The records "disappeared", however they are still in the table. Long story short, after some r...

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Restrict Application Menu

Hi Team, There are already many scoped app created in the instance and we also have created new custom scoped App and application menu for out requirement.we need to show only our custom application menu in left navigator to 'custom_role' user once...

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