ServiceNow Community

Service Graph Connector for Tenable - Error: "Zero or More than One File Attached" during test load

Hi Community! We’ve installed the Service Graph Connector for Tenable(x_tsirm_tio_now) to bring assets into the CMDB from Tenable. The connector setup was successful, and we received a 200 OK(success) response when testing the connection.The connecto...

Question

Send notification at RITM level

I need to trigger a notification when a customer comments in a RITM particularly one that is pending approval. Ideally it should send the notification to the 'Assigned to' however we do not use 'assigned to' or 'assignment group' at the RITM level,...

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MTTR calculation by excluding onhold state

MTTR calculation by excluding onhold state , OOB indicator having [[Summed duration of resolved incidents]] / [[Number of resolved incidents]] its include onhold state so how to exclude and calculate MTTR

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Get OS Details on Virtual Machine Instance

You have to write it on virtual machine instance pattern as extension. Also added xml for ease of use. library {name = "GET OS"id = "3d0730798386f1104e2ef355eeaad3cc"description = "GET OS" step {name = "GET OS" parse_var_to_var {from_var_name = ...

Article

How to add a Related List on Change to link with Release and control visibility based on Phase

I have a requirement in Release Management where I need to add a Related List on the Change record to link it with a Release.Here’s what’s needed:If a Change is linked to a Release (or created from it), there should be a Related List on the Change re...

Question

How to move a Custom Application from Company Demo instance to Client instance?

Hi All, We have created a Custom Application extending from OOTB Financial Service Operations application on our Company instance for demo purpose. Our clients were impressed with our custom built application and now they asked us to move the custom...

Question

How to hide a mandatory field using catalog client script?

Hi All,I've written a onChange catalog client script on Subcategory field. whenever a specific subcategory is selected then the description field should be visible and should become mandatory. After Subcategory value changes back to --None-- the desc...

Question

CatalogItem variables are not avaiable in Add Variables section in Catalog Task activity in workflow

Hi All,We have multiple fields are on catalog item. But only one field is available in Add Variables (Variables on task form) in Catalog Task activity in workflow. what could be the reason of this?

Question

Control attestaions(smart Assessments) fields not dispalying

I created a two reference fields 'Control' and 'Entity' on "sn_smart_asmt_instance" (Smart assessment)table, Added these two fields on list layout of workspace. But I'm unable to see the added details on Control attestations workspace

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Resolved! Workflow Notification to requested for manager

All, I have a requirement to send a notification via a workflow (not flow designer) to the requested for manager.How do I accomplish that?Thank you,Rachel

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Notification needs to be triggered

I need to trigger notification whenever any customer updated comments in Req_item. It needs to send notification to the Assigned to person. We don't have assigned to person in req_item available only in sc_task.how can we implement it.

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inegration user does not have the right permissions

we are having really odd issues with a basic auth integration with Fresh Services itsm product has the roles in the screen shot, we have engaged fresh services but the issue appears to be on the Servicenow side. Role our user has; Can anyone spot the...

Question

Error when accessing courses on Now Learning platform

Whenever I try to start a course on ServiceNow, I receive the following error message: Error occurred! Failed to load player dependencies Error: Failed to load resource file: 'js/resources/AppStrings.pt-br.js?cache=3437284', reason: , status: 404 Re...

Question

Resolved! Is there a way to add a SLA to Interaction, which should close when a incident/request is created?

We are trying to add a SLA to interactions, but we don't see interactions in the Table option under SLA definitions? Can someone help with this please? we want to create an SLA that should close when a incident or a request is created from an interac...

Question

Search Source Facet Buckets (Tabs) on Faceted Search Widget missing

I can't figure out why this is happening. But the issue is this, when using AI Search on a portal, for example Employee Center we can add Search Sources which is supposed to generate Tabs on the search result page. But alas, no tabs are created.

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