ServiceNow Community

Level 2 dot walking facets not visible

Hi Everyone, Can someone please tell me if the level dot walking facets like kb_knowledge.kb_knowledge_base.active is supported as a facet on AI Search or not? My instance is on Xanadu version. Thanks

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GLAS data collection & Oracle Options & Management Pack processing, compliance in SAM

Purpose: This write-up aims to highlight all events related to the successful positioning of license compliance for Oracle Options and Management Packs in the SAM workspace. Pre-requisites: Below plugins has to be activated: Discovery and Service M...

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Dashboard Report, how to show date incidents were moved to new assignment group?

Basically Subject. I am creating workcenter dashboards and our main communications hub that distributes incidents to different ques needs to be able to quickly see a list of incidents and the date they were last assigned a new assignment group. Thank...

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Resolved! Bulk data transfer to External System

I'm exploring efficient ways to transfer millions of rows of table data to an external system and would appreciate your insights. What approaches have you found effective for handling such large-scale data transfers without compromising performance? ...

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Add signature in the document template.

Hi Community, I have requirement where actual signed signature picture is provided by the user.In the document template, when signature is being requested then the provided picture should get inserted at the signature box. Any guidance on how can we ...

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Human Resources Service Delivery

How to create cross-scoped columns with Fluent

I'm having some issues defining the correct schema for creating columns cross-scope using Fluent syntax (the column is in my scoped app, but exists on an OOB or other table). I distinctly remember getting this to work using the forced typecast prescr...

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List Collector and Look Up User in Entra ID

Hi everyone, I'm trying to get a user list in a List Collector and pass to Look up User in Entra ID, to get the ObjectID of each user in the list to pass to the Add Users to Group in Entra ID.However, I'm hitting a roadblock. I'm successfully getting...

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Service Mapping with Agent client collector is giving error No active MID Server found for IP*****

Hi, I have trying to create a top down service map for the windows server where Agent client collector is installed. I am getting the error No active MID Server found for IP***** and HOST 550d********************************c. Regards,Rishi

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Auto-Closing Incidents Triggered by Logic Monitor Integration

Hello All, We are experiencing an issue with Incidents created through the Logic Monitor integration. These incidents are generated for collector failovers, and the failover details are included in the Incident description.When the failover is restor...

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How can we restrict 'Create New Dashboard' option in Platform Analytics Dashboard

Hi All, How can we restrict 'Create New Dashboard' option in Platform Analytics Dashboard. I tried ACLs and checked for other options but nothing is working. I have to restrict that option for a particular role.Thanks in Advance

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ITOM: Cloud Accelerate || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Cloud Accelerate?Tr...

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Resolved! Now Mobile Custom Theme is not working

Hi all, I created a custom Now mobile Theme and It is working fine for me.But When I try to Impersonate Another User the theme is not getting Applied why. I Also seen few people login into now mobile also are not able to see the theme.Thanks In Advan...

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How to make time zone editable for non admin users in employe center portal

Hi Team, As an admin I able to edit the Time zone(Screenshot 1). But I want timezone to be visible/editable by all ECpro users.(screenshot 2) will there be any specific role that needs to be assigned to user to make timezone visible and editable. Th...

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SMTP with Oauth2 via office365

For a customer I am trying to setup outgoing emails via office365 using SMTP + OAuth2 authentication.The oauth authentication works.ServiceNow can connect to the serrver and deliver mails to office365.However the emails are not sent because office365...

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Make the Tab Sidebar visible for configuration in UI Builder

Hello,I’ve encountered a problem in Risk Workspace: I can’t open my tab sidebar for customization in UI Builder.Has anyone else experienced this issue?Regards,

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