ServiceNow Community

Integration: restrict ServiceNow API access to Snowflake IPs

Hi, Community we have set up snowflake and servicenow integration using the snowflake native connector, but we are required to restrict ServiceNow API access to Snowflake IPs. How can this be done? thanks.

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Populate Service Offering based on Configuration Item

Hi All, I want to populate the service offering based on CI selected on incident form.If above is not possible, then when user select CI then it should list the service offering based on the CI.When CI is selected:if it has one Service Offerings, Aut...

Question

Fire an event via Flow: Custom Action Guide (Any Table)

Fire an event via Flow Features: One action for all tablesSelect existing eventsEasy to use Backstory: Since we fire all our notifications via an event, we have the need to fire events also via "Flows". All research I found was unsatisfactory. It go...

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Activity Designer
flow designer
User Experience and Design

Need help in Report/Dahboard

I have a requirement to show list of all incidents which are new, in progress and on hold on every Monday of 2025, irrespective of whenever the incident is created.Consider an incident is created in December 2024 and it was resolved on Tuesday of sec...

Question

Are drilldown kind of visualization supported in platform analytics?

Hi,I have several reports and dashboards in Classic UI. I migrated these to Platform Analytics dashboards but there are several reports and interactive filters which were not working properly in Platform Analytics , so the suggestion that came was to...

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business rule details

one business rule can called in another scope application just like script include ?

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Choosing the Right Workflow in ServiceNow: Traditional, Generative AI, or Agentic?

Choosing the Right Workflow in ServiceNow: Traditional, Assistive AI, or Agentic? As ServiceNow continues to evolve with powerful AI capabilities, one of the most important decisions for architects, developers, and business leaders is choosing t...

Article
Best Practices

unable to access My learning after merging

Hi community,As I now left my previous job, I merged my account associated with my ex-company's to my old account that I had before I joined that company. The next day I received an email that the merge completed. However, I am unable to get to my My...

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Remove duplicate Additional comments appearing in REQ activities field form in SOW

Is there is a way to remove duplicate additional comments appearing in REQ activities field in SOW? I created a business rule that successfully adds the comments to the RITM form but when I add a comment in the REQ activities field, the comments appe...

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No Questions

Just as a part of learning, posting here. Hello!!

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Article - In a Catalog Item : How to Fetch Main Form Variable in a (MRVS) in Service Portal

This article explains how to access and use variables from the main Catalog Item form inside a Multi-Row Variable Set (MRVS), specifically within the Service Portal environment. Use Case : In many ServiceNow catalog items, you might want to fetch a v...

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Will defining one Custom URL as Instance URL impact the use of the other Custom URLs?

We are currently using two Custom URLs:servicenow.acme.comsupport.acme.comWe want our end users to always get links (to knowledge article and forms for instance) in the support.acme.com format.Our support staff is using servicenow.acme.com to logon t...

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Query regarding REST API using POST to create customer account

Hello, I am exploring various REST APIs available for Customer Accounts in CSM module in Zurich release. However, I found that inbuilt 'Account API' provides GET methods to fetch customer accounts data but does not support POST method. Is there any ...

Question

Customizing Mobile Card Views with Mobile UI Rules in ServiceNow

Customizing Mobile Card Views with Mobile UI Rules in ServiceNowMobile UI Rules in ServiceNow are not limited to controlling the visibility of fields based on conditions. They can also be used to dynamically style card fields, such as changing backg...

Question

Agile Visual task board

Hello All,A user is not able to move cards from one lane to another. When the user is attempting to move it, "an unknown error has occurred" error message is being thrown in the expanded card record and the card is not moving.For the reference i have...

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