ServiceNow Community

Enforce email format/template for manually created emails

When sending an email from the SOW using this tool we need to enforce specific formatting to make sure we have consistent branding (border color, specific links to the portal at the bottom, etc.):we would like to use

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Filter the assignment group for a ticket type

Hello,The 'Assignment group' is a reference field (sys_user_group) which is on the TASK table. This 'Assignment group' field is used on many ticket types. On the sys_user_group table there is Support type, on one of the ticket types (enhancement...

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Filter the assignment group on a ticket type

Hello,The 'Assignment group' is a reference field (sys_user_group) which is on the TASK table. This 'Assignment group' field is used on many ticket types. On the sys_user_group table there is Support type, on one of the ticket types (enhancement)...

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Resolved! can't see javascript to debug in business rules

Hi, I don't see Javascript in debugger tool when dealing with business rules. Is this because Javascript runs server side? So I have to use the log to debug? Thanks,Aniket

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RITM Approval State Shows Approved After One Approval – Need All Approvers to Approve

Hi Everyone,I am facing an issue with RITM approvals in ServiceNow.Current Behavior:When multiple approvers are added to a RITM, as soon as one approver approves, the Approval State in the RITM list view changes to “Approved.”Requirement:The business...

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Recalculate risk link in service operations workspace not working

Hi, does anyone know where the configuration for the 'Recalculate Risk' link in the Service Operations Workspace is? Or even better, how to disable this functionality? It's not working, and we don't want to use the feature anyway. Many thanksMax

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Incorrect data in Conversational catalog overview dashboard

How is the data for the Conversational catalog overview dashboard updated? Is the data based on the table: Catalog Item Analytics [catalog_item_analytics] and what scheduled job would update the table?

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NJ SNUG: Call for Sponsors | Call for Committee Members

We’re currently planning the next New Jersey ServiceNow User Group (SNUG) and are seeking a ServiceNow partner to sponsor the event. Specialist, Premier, Elite, and Build partners are all eligible to participate. Here are some of the benefits of sp...

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CMDB

What does 'Depends on:runs by' and 'Depends on: Used By' means?

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User is unable to see some records in Vulnerable item table, those are assigned to him

Description: roles are present, but security attribute blocked to access records in vulnerable itemsPart of the query on sn_vul_vulnerable_item has been ignored because of insufficient access for 'query_range' operation on sn_vul_vulnerable_item.assi...

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Resolved! How to remove the add card button from visual task board?

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Report to display users with less than 10 skills

Hello All,Looking for help to create a report that list users with less than 10 skills.TIA

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Australia Release Testing Preview is now open: Register now!

Today's the day! Australia Release Testing Preview is now open! Unlock new features and new capabilities by starting your upgrade to the latest ServiceNow® AI Platform Australia release before market launch by registering here. Be among the first to ...

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Resolved! Flow Designer - Ask For Approval Action - How to Access Created Approval

I need to access a group approval record that was created in Flow Designer using the 'Ask For Approval' action in a following step. I'm creating a group approval record (sysapproval_group) in a flow using the 'Ask For Approval' action. Calling a subf...

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Getting Error while integrating with Teams Channel using the teams graph spoke

Hi All,I am trying to post a message in teams channel using the teams graph spoke and I have followed the steps given in this document -Set up the Microsoft Teams Graph spokeI am able to get the Oauth token that means at least the client ID and secre...

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