ServiceNow Community

Add a prompt in Live Agent

Hi Experts,I have a requirement on virtual agent-I want to add a new prompt for the user when no agent accepts the chat or when the chat times out. The user should receive the following message: “Raise an IT ticket?” ...

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Inbound Email Action Not Triggered and not Copying sys_email Attachments into Import Set – Need Help

Hi Everyone,I’m working on an inbound email action to automate CyberArk datatable updates.The process is:User sends an email with an Excel templateMy inbound email script creates an import setAttachments from sys_email should be copied into the impor...

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Some features may not be available

How to resolve the error shown in the image below for ServiceNow Virtual Agent?

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July 2025 enhancements to Employee Center (Pro)

We are excited to announce the July 2025 release for Employee Center and related applications. This release includes enhancements to Employee Center and Employee Center Pro. Below are the key new features and enhancements made in the July 2025 stor...

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GlideAjax: Not able to access function inside script include

I have created a custom application and i am trying to do a GlideAjax, though onSubmit client script , to access a script include within the same scope. I put a debug statement each inside the 'initialize' and 'testfunction' which i am calling in my ...

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Scoped App Development
Scripting and Coding

Servicenow Scripting Question

When an incident is assigned to a group it should be assigned to one person in that group, when thesecond incident is assigned to same group it should be assigned to the second person and like thisthe assignment should be cyclic for every member of t...

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Email Notifications not run in Production instance

Hi all, perhaps im new user here in forum. Any idea why email notification is configured correctly and works in test instance, but in Production instance, no emails are sent? What’s the most common overlooked setting?

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Resolved! Restricting the access of password to specific users

We have an requirement to store the password in custom table field (A), 1.The password needs to be editable and viewable only to specific users.2.Whenever the users try to view or edit the password field (A), the moment they click on the field or tog...

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How to enable 'Add to cart' functionality on CSP portal for order management?

I want to add 'Add to cart' functionality on the 'CSP' portal for the order management just similar like catalog items on the service portal. Currently i am not able to find any option or field to enable add to cart for the csp portal.I have also che...

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I want to restrict the popup message when someone exits the form without submitting it.

Here, when I fill in the form and then change my mind and exit without submitting it, an out-of-the-box popup appears.Now I need to restrict that,Kindly help me with the approach, Thanks in advance !

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Do we have below password age options or settings available in ServiceNow ?

Hello Community, Do you have an option/setting applied that relates to: Minimum password ageMaximum password ageLockout thresholdLockout durationThanksAshok B

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compliance

UI Builder Filter Component Not Showing Dynamic Values from Data Resource

Hi everyone, I’m trying to populate filter options dynamically in a Filter component within UI Builder. I’m using a Data Resource that returns a list of values based on the logged-in user, and the data resource itself is working correctly I can see...

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question in Servicenow Ebonding integration

Hi Friends,I am trying to do Ebonding integration Snow to Snow with the Oauth2.0 type Authorization code. But when I click the Get OAuth Token in Rest Message I am getting below error. Here attached the Application registry which I have configured. P...

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How to modify Resource card filter options

In Resource management workspace, we create resource cards by giving certain filter criteria.I do not want to display few options to select in the filters. For example, While creating a card with work type filter, I see options that show HR related i...

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Type field in Emergency change

When we create an Emergency change via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.

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