ServiceNow Community

How to assign a survey only to a specific group using SNC.AssessmentCreation()

I’m trying to assign a survey to a specific user group using a server-side script in ServiceNow, but I’m running into issues. Here’s what I’m doing:What I want:Only users in the group “GBS Pillar survey” should be assigned the surveyScheduled Job:var...

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Project Workspace does not save tasks when adding them.

Hi Community,I'm facing a critical issue with the Project Workspace. While everything works perfectly for users with the admin role, users with only it_project_manager and project_manager roles are unable to create new tasks from the Workspace.Sympto...

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Workspace : Next Experience

Wrong Configuration item being updated

During the import of InTune it is renaming server on the Windows Server Table. It renames the CI and updates the serial number, Model ID, and adds the serial number to the description field. I can not find how it is linking the PC to the server. If I...

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Csat survey average by assignment group

Hi , I have calculated overall Csat score average with the script It was working fine but when I want to slice that data with assignment group Im unable to do it I have added breakdown source and done breakdown mapping as well but it is still showing...

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Resolved! Survey without table

I have a requirement to trigger surveys for specific users on a quarterly basis. It is not related to any records or table trigger conditions; the survey should simply be sent to specific users quarterly. Is this possible

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Sanjiv Meher MVP 2026: My Community Power

Hello everyone, I am Sanjiv Meher, and I’ve been working on the ServiceNow platform for over a decade, specializing in IT Service Management, Security Operations, and Integrated Risk Management. This is now my ninth ServiceNow MVP recognition, and th...

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Salesforce End of Life and End of Support lifecyle

Hi Everyone, I have noticed that Service now is not showing End of Life and End of support for Salesforce CRM products such as Service cloud, Sales cloud, Customer Lifecycle analytics, Salesforce shield etc. EOL/EOS is only coming for products like S...

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Collaborative Work Management - Concerns About Functionality

Dear ServiceNow Community, As we are preparing to transition from Agile Development 2.0 to Collaborative Work Management (CWM), I am currently working to better understand the new functionality in order to be well prepared for the upcoming change. I ...

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Scaled Agile Framework (SAFe)

Resolved! Load single update set into target environment without preview and commit

Hi Team, We have a requirement to just load one completed update set from source instance to target instance.I have tried exporting xml and calling the OOB "export to XML" ui action. but didnt work. Could you Please suggest any way to achieve this?

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RPA login agent not working

Hi all, Ive installed the RPA login agent and I can’t get it to log in to my machine. Are there any tricks or gotchas I should check out? I trigger the bot process and it says “logging into machine” but it eventually fails. The VM is windows 11 and...

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What is the infuence of Knowledge feedback on AI Search?

We are currently using both the Helpful? and Rate this article options to gather feedback from our knowledge article readers.We are planning to reduce this to only one method to gather knowledge article feedback.Does removing one of these feedback op...

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Regarding order decomposition

Hello community!If anyone knows anything about order decomposition, please let me know. If a bundled offering is further bundled, an error occurs in order decomposition when creating an order specifying that offering, and no order task is generated.F...

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Issues Establishing Connection with Knowledge Copilot connector - OIDC

While attempting to set up the Copilot Connector with connection type 'Microsoft Entra ID OAuth using Certificate' following the MS KB here - ServiceNow - Connectors | Microsoft Learn I am running into an issue while configuring a new App Registry in...

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Script help - Incident will not resolve or close

Hello!so we have an odd one we are trying to sort outhere is what is happeningwe have some sites that we support have an end of day process, if they fail to complete the Help Desk is notifiedfor the longest time the help desk would manually create a ...

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regarding CMDB health micro certification (YOKOHAMA)

Respected team, I have a clarification to complete the Task-2. There is an error obtained during the role. Kindly provide solution for the below, Did you create the group in CMDB Groups? Is it of type 'Health'?

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