ServiceNow Community

Just Finished my CSA, what is next?

Hello Community, I have just passed my CSA successfully, I have prepared for it by completing SNAF course and all of its practice labs, I am thinking of the next step, I need to build full projects on PDI that sums up all what I have learnt in real w...

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Enterprise Architecture Quick Start Guide

Welcome to the Enterprise Architecture Quick Start Guide If you're just starting your Enterprise Architecture journey, then you've come to the right place. This guide will help you get up to speed on activating and realizing value from Enterprise Ar...

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Resolved! SLA Breach Not Recalculating When Task Due Date Is Updated

Hi Devs,An SLA breach is calculated correctly when the task reaches its original due date. However, if the user updates the due date after that, the task_sla breach end date / breach percentage does not recalculate or update.Any guide on how to do it...

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interview purpose

can anyone please provide scripting and reai-time scenario interview questions with solutions in servicenow Administrator Course ?

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Related list search shows >= even for non date fields

I have a related list that pulls in records that are between open and close dates in Parent record. Search shows >= even if I change the field to a text field. Is there a way to fix this?

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Meeting CAB in SOW

We're testing the Meeting CAB feature in our lower environments. The application installed successfully, and we've confirmed all scripts and installation files are present. However, the Change Advisory Board list isn't appearing in our SOW. Latest pa...

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Stakeholders automatically getting added to Projects when Template is applied

Hi,In my SPM module in servicenow, when I am using the 'Apply Template' related link in the Project record , all the stakeholders that are in the Register for that partcular Portfolio mentioned in the project are getting added. However, this behaviou...

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I was trying to combine three tables and planning to build a database view

I was trying to combine three tables and planning to build a database view, please check below and confirm what I did wrong?When I click on trynow, getting below error. @Ankur Bawiskar

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Title: How to prevent sys_id from being appended to sysparm_tiny URLs?

Hi Community,I’m working with Customer Service Case (sn_customerservice_case) records and using tiny URLs (sysparm_tiny).In some cases, ServiceNow generates a clean URL like:sn_customerservice_case.do?sysparm_tiny=XXXXBut in my instance, the tiny URL...

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How can I add 'Click here' before the hyperlink on hrm_todos_page on esc portal?

Hi community, How can I add 'Click here' before the hyperlink on hrm_todos_page on esc portal?

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Resolved! How to add outbound email in RITM activity line

Hi there,Anyone any idea how I can add outbound mail in the RITM activity line?I was thinking about something like this;It's no Additional Comment nor a Work Note, it's someone inbetween. I can add the sent mail within an Work Note, but unfortunately...

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Before the user updates the CMDB record I want the CI to be sent for approval.

Before the user updates the CMDB record I want the CI to be sent for approval. Once approved the chnages should be reflected in the Database..How to acheive this?Description: Could you please let me know how can we acheive the below requirement.Below...

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Incidents should be see only the group

Hi Team, I have one critical requirement:I have 3 groups: HR-A, HR-B, and HR-C, and one parent group, HR-Parent.1. If incidents are assigned to the HR-A group, HR-A group members only should see those incidents. Same as the remaining groups also. But...

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Resolved! Inbound E-Mail using Exchange Online and Client Credential Flow

I am trying to set up account for a bunch of inbound mailboxes running on Exchange Online. I find instructions on how to set it up using a OAuth Autorisation Code flow but none on how to set it up with Client Credential flow. Is this even possible?

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Controlling and consolidating the Normalization Services

Dear HAM or HAMpro admins and gurus -I want to ask if anyone else out there is having issues recently with Normalization Services for Hardware Models? Especially for Lenovo workstation models and Xerox and HP printer models.AND do you use all the Ser...

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