ServiceNow Community

Flow Designer Best Practices – What Helped Me in a Personal Project

Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, I relied heavily on Flow Designer and learned a few practical best practices that made a big difference. Sharing these in case they help others: • Keep fl...

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Change theme of customize theme of now assist panel

How to change the theme of now assist panel? if anyone knows please help

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📣 Central Repository for SN Scrum Master & Project Manager Job Openings (7–18 Years Exp) 📣

Central Repository for ServiceNow Scrum Master & Project Manager Job Openings (7–18 Years Experience) Hello ServiceNow Community! As ServiceNow programs scale across ITSM, CSM, HRSD, GRC, SecOps, FSM, ITOM, ITAM, ITBM and App Engine, experienced Scr...

Article

Now Assist prompt and UI action issue in skills

Hi, 1.When i am creating a new custom skill i am not able add the prompt it is blacked out. 2.The UI action created through skill will have condition and script updated right. But it is empty for me why?

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How to Reload Page When Default ❌ Close Icon is Clicked in GlideModal?

I’m using a GlideModal in my UI script to show a popup with some inline HTML content (using renderWithContent). Here's the code:function showModal(cTitle, htmlContent) {var gm = new GlideModal();gm.setTitle(cTitle);gm.setPreference('focustrap', true)...

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How to develop using RITM without using AppEngine

Hi,I want to create an application based on RITM.Until now, we have been developing using App Engine, but this time we need to re-implement the services within the ITSM package(RITM) without using App Engine. Do you have any suggestions for implemen...

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Resolved! Case type Human Resources Catalog

Hello.I'm trying to add a new Catalog Item - but one COE is missing for me.I Renamed:HR Benefits Case (sn_hr_core_case_benefits)In to:HSW (sn_hr_core_case_benefits)Where to refresh Case Type?BRWD

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Add subentities to Engagement

(function executeRule(current, previous /*null when async*/) { // Exit if no entity or engagement if (current.sn_grc_profile.nil() || current.sn_audit_engagement.nil()) { return; } var entityId = current.sn_grc_profile.to...

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Dashboard filter bug when changing tabs

Hello everyone, I have created a dashboard in Platform Analytics made out of four tabs. I have a global filter above the tabs that applies to all of the indicators in the dashboard. In two of these tabs, I have some formula indicators with breakdowns...

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How to prevent all Problem internal notes from updating related cases and incidents

Hi Everyone,Currently, we have an Internal Notes field on the Problem record.Whenever a comment is added to this field, it is automatically posted to all related records (Incidents / Cases) via a custom Business Rule.There is now a requirement not to...

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Servicenow to Jira using custom action 400 error

I created a REST API in custom action to create a issue while testing the Rest step I'm getting 400 error. How to identify the valid project, I'm using Space in Jira.resource path: /rest/api/3/issueerror: request body:

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After integrating DPR with ADO, only Epics are reflecting in Release Planning but not all workitems

We have integrated ServiceNow Digital Product Release with ADO .I see only epic from ado is getting added to Release Planning of a product but not user stories, bugs and features. I see these user stories, bugs and features are just getting added to ...

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Using IntegrationHub ETL and Import Set table for inbound integrations

This is a topic for which I haven't found practical, step-by-step instructions from SN docs, so here it goes:Have you ever wondered, is it possible to bring in (CMDB) data in Import Set table and then consume it using IntegrationHub ETL Robust Transf...

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Events API

Introducing support for Events API for Notify Connector for Microsoft Teams in v2.10 Introduction The Events API in Microsoft Teams provides enhanced capabilities for managing calendar events and meetings and offers capabilities related to Trans...

Article

The new ServiceNow’s Custom Table Guide and its impact on your licensing

The recent update to the ServiceNow Custom Table Guide, effective October 17, 2025, introduced significant changes that many in the community may not have noticed - at least that's true for me and my peers.Among the most impactful is the adjustment i...

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