ServiceNow Community

Visibility of case attachments for customers

when a case is updated, an email notification sent to customers. This email also contains all the attachments of the case(OOB). how can we restrict the attachments for agents(internal users) or customers (external users)? so that the attachments whic...

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PDF Generation

Hi Team, How to generate the PDF form in FSO related concept. Please help me out Thanks,Manju

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Frogot Password Link customization

How can I customize the link to Frogot Password in both logins in ServiceNow? We use the Zurich release and have one reset process for users and another for contacts.

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How to develop using RITM without using AppEngine

Hi,I want to create an application based on RITM.Until now, we have been developing using App Engine, but this time we need to re-implement the services within the ITSM package(RITM) without using App Engine. Do you have any suggestions for implemen...

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Issues when trying to navigate to incident categories via UI Action in SOW

We are facing a problem when trying to redirect to the portal via the UI Action - Create Workplace Incident. This portal displays all incident categories, allowing the user to browse and select the desired category.When we point to the incident catal...

Question

Label Field Disappears After Save? The Real Reason Behind It

Recently, I faced an issue where newly created dictionary fields were saving with the Label field empty. Root Cause: MySQL Static Row Size Limitation ServiceNow tables that use a Table‑Per‑Hierarchy structure accumulate the size of all columns acr...

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Scoped App Development
Team Development

How to Disable Performance Analyzer in Service Portal | System Properties

Hello Everyone, How to Disable Performance Analyzer in Service Portal! I’ve created a quick video walkthrough of how you can achieve the above scenarios. Check out the video below to see how you can utilize this feature in your Projects ...

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How to add Workspace to Global seach in servicenow

Hi, Please help how to workspaces to the workspace global search context menu in servicenow.

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Activities / Journal Entries Synchronization/Bi-Directional update between Parent & Child Tables

I have gone through many articles & community queries on how to copy the activities/journal entries between parent & child tables [Bi-Directional]. Either it can be RITM & SCTASK (Or) CHANGE REQUEST & CHANGE TASK (Or) PROBLEM & PROBLEM TASK etc., Bu...

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Change Management
Problem Management
Service Catalog

Mobile Agent HRSD

Curious why the Mobile Agent for HRSD was deprecated? I've noticed an influx of requests for this HR fulfiller mobile experience. Trying to avoid building a custom experience - does anyone know if ServiceNow is planning to bring this back? Thanks!

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Modify options in VA when no results found

We have Virtual Agent with Now Assist setup and working in our instance. When we provide it with a query that it doesn't understand or cannot answer, it replies with the following message "Unfortunately, there is not enough information available to a...

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Virtual Agent

Servicenow to Jira using custom action 400 error

I created a REST API in custom action to create a issue while testing the Rest step I'm getting 400 error. How to identify the valid project, I'm using Space in Jira.resource path: /rest/api/3/issueerror: request body:

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A single MID Server can discovery how many hosts?

Hi Team, Looking from a scalability point of view. How many hosts a single MID server can discover. Regards,Amit

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Resolved! Workspace instead of classic

Hi,In my new company, they are using workspace at the workplace, and I am really worried. I never used a workspace in my previous experience. The case form looks overwhelming. I need to work on cases in the ATF on Workspace. Not sure if I can win. Pl...

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Archived User Group Membership Table

Hello guys, I have this custom script that archives user group memberships (sys_user_grmember). The script works, as it does moves the group membership records to the archived table (ar_sys_user_grmember). However, when I refer to the archived table ...

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