ServiceNow Community

How to use Powershell or Rest API to Migrate Data from ServiceNow to Azure Entra

How to use Powershell or Rest API to Migrate ServiceNow Catalog Item variable User, Group and Subscription Data from ServiceNow to Azure Entra without using Integration Hub

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Roadmap for SPM Product changes

Hi. Where is the best place to get a picture of the Roadmap for future ServiceNow releases (safe harbor understood, etc)? I'm leading the SPM Practice at our firm - a partner - and it would be great to understand what's coming up. I've heard vari...

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Import the legacy versions of the knowledge articles

Hello community experts, I have a question. I am trying to implement knowledge management in my organization so as a part of that implementation, I have to upload multiple knowledge articles and their legacy versions as organization policy specifies ...

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How to use "Do Transition" action in Flow designer required for JIRA?

Good evening.!Requirement is, whenever Incident's State is "Closed" in ServiceNow, it should also change the State in JIRA.We were told by ServiceNow to use "Do Transition" action.But what should we pass in the "Jira ITME Connection" field ? We have ...

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verification code not receive and the authenticate code not working

verification code not receive and the authenticate code not working https://dev181160.service-now.com/ anyone can help ?

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Contract Management - Renew Modal - Renewal_option choices

Within the Contract management module we are adding some additional options to the Renewal Options field. We have added a new choice of 5 years to the dictionary, and updated the relevant UI Page (contract_renew_popup) for this modal to show the new ...

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User without itil role should be able to manage the lifecycle of Problem and problem task

Hi All, User without itil role should be able to manage lifecycle of problem and problem task.How to achieve this. Thanks.

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Is there a "data lookup repository" to use as reference data?

I am aware of the Choice Data type and that the choice data use the sys_choice form. However, a recent directive from our Solutions Architects have prevented us from using the Choice Data Type for anything that isn't considered as a "core" field. We ...

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(Manage Life Cycle Event) Activity Set is not getting triggered using Trigger Type: Advanced

Hi All, I am using advanced trigger type to check if the previous activity set is completed or not using the below script, along with the additional check in HR Profile (Parent Case->HR Profile->Custom Field). Expectation: If there is a value is the...

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hide Mandatory checkbox under portal settings using script

@Ankur BawiskarI have requirement if submitter authoorised selected as No , it should hide attachments , but as it was mandatory on the poratl settings level , how can i hide attachments

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Connect contact to multiple Accounts in CSM

Hi,Im trying to connect one contact to multiple Account. I add the contact directly to one Account and then I went to a different Account and I add the contact to this Account using the Related List Contact Relationships. Afterwards I impersonated th...

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Dual error messages

Hi all, I am having some issues at the minute with a deleted catalog client script pulling through dataIn the testing environment there is a duplicate error message which i want to remove (the writing in italic)In version 1 of my update set the catal...

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How should DPM reflect lower-level CI relationships and incidents

Hi everyoneI’m currently building out Digital Portfolio Management (DPM) and aligning it with CMDB and CSDM in a cloud-provider context.I’d like to confirm if my approach makes sense and how others handle visibility of incidents across CI hierarchies...

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Ceridian Integration (Dayforce)

Hi ... Has anyone integrated ServiceNow with Ceridian? I know ServiceNow doesn't offer any spokes or plugins OOTB but would be curious about anyone's experience with this, how it was done, and how easy/difficult it was. Can I do this through flow des...

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Flow Designer
IntegrationHub

Cisco Discovery Issues - SNMP or SSH

We have a number of Cisco Switches and WAPS which Discover fine via SNMP 1 day and then stop the next. When they stop they seem want to use SSH Credentials and not SNMP as the Probe dictates and SSH is needed.Anyone else seen similar behaviour and un...

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