ServiceNow Community

How to detect keywords from email and set category and subcat in inbound email action in Incident?

Hi All,I am working on a POC and need some guidance.Is it possible to detect specific keywords in the email body and automatically set the Category and Subcategory of an Incident through an inbound email action? What would be the best approach to ach...

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Resolved! Designing DNS Record Documentation and Relationships in ServiceNow CMDB

ContextWe are implementing an automated process for managing DNS records through ServiceNow.Our automation uses PowerShell scripts via the MID Server to create or update DNS entries (A and CNAME records).The results are then stored in ServiceNow, and...

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ServiceNow NLU model training and Customer Data PRivacy

Hi all, I have a question regarding VA that uses the NLU model. How is the model trained? Is the data leaving the ServiceNow Instance? Is the data at any point leaving the ServiceNow instance? Now using now assist by te way just regular NLU. Is the m...

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Sorting is not working

Hi All,We have introduced a new attribute in the cmdb_sync_queue table with a decimal data type. However, the sorting (A–Z, Z–A) does not seem to be working for this custom field.Could you please help us check this issue?Thank you.

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Localization of Smart Assessment

Hi, Any guides/articles on how to translate smart assessments? @Alex Coope - SN

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HR case is getting auto-closed when created from record prodcer

Hi Community,I am facing issue related to auto-closing of HR Cases from record producer. I have created a flow along with that so when HR case is created, tasks are automatically being created when triggered. So, when I submit a case from record prod...

Question

Create Incident UI button not redireting to a New page which is OOTB

I have created a copy of OOTB UI action "Create Incident" from Interaction table to add some mapping changesOOTB:- But now incidents created from interaction are not opened in new tab as it is ootb. Agent ahs to go to the Related list.After creati...

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Resolved! ServiceNow Agent mobile App - Push Notifications not working

In having created push Notifications for the ServiceNow Agent mobile app on Madrid, none of the notifications are successfully delivered. The Push notification log shows them as pending (also, screenshot of the system log included). After enabling ...

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Now Mobile

How to restrict “Opened for” users based on assignment group type in HR Agent Workspace?

Hi Team,We have 10 assignment groups with the type HRChina. When a member of one of these groups creates an HR case through create new case for another user from HR Agent Workspace, only users located in China should be available for selection. When ...

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How to hide the New button in the Teams related list for non-admin users on Service/Service Offering

Hello Community, On the Service and Service Offering records, there is an OOTB related list called Teams. In this Teams related list, the New (and Edit) buttons behave as follows:• For admin users, the New and Edit buttons are visible and records can...

Question

Client Script

Hello Community, Hope you are doing well! Today I am going to share some client script & their types with some example. Hope it will helpful to you!! 1. Client Scripts : -------------------------In ServiceNow, client scripts are scripts that run on...

Article

Servicenow Salesforce Integration Error ?

While I am trying to authorize servicenow, I am getting this error message ?? Don't know what I am doing wrong. Can anyone help me with this ??dev332702.service-now.com/oauth_redirect.do?error=invalid_request&error_description=missing+required+code+c...

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Strategic Planning Workspace - "Financials" Tab does not show Child demands/projects

Hello, We use the Strategic Planning Workspace.We want to use it to manage both demands and projects. We want to work with a parent-child relationship within the demands.We may also want to work with subprojects within a project. However, all demands...

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Financial Management

Error while saving an attachment in servicenow table using REST and SAVE AN ATTACHMENT

{ "Action Status": { "code": 1, "message": "Error encountered while creating Attachment. Record for file Changes on letters ALL.xlsx is not of required class." } }I'm getting attachments in href or in url and i'm using SAVE AS...

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HR Case is getting Auto Closed

Hi Team,When I submit a record using a Record Producer, the case state is automatically set to "Closed Complete." It was working fine before, but now it's not. I've tried debugging with no success.I checked at the HR Service level, but there's no tem...

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