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Knowledge 2026 The CreatorCon Community Hub is open. Sessions, activities, expert tips, exclusive info, and more. Everything you need to make the most of CreatorCon, right here. Start exploring What`s New Popular Posts More The latest in Community Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights RohitGeorgV Specialist Email Notification Translation for static email I have translated the email notifications into French ... Read More RohitGeorgV Specialist Info Message on form Is this possible to separate these two message, I don't want both message to be closed when I click on 'X' Read More Prasanna_Patil Specialist How to perform AQI on the knowledge center workspace Hey All, Can someone guide to how get "perform AQI" op... Read More Its_Azar Specialist Error when doing the test run Hi all, i have built an sub flow where it fetched the details of the control record... Read More RohitGeorgV Specialist Major Incident Communication plan While creating a incident communication plan from major incident, how is the status... Read More RohitGeorgV Specialist servicenow survey configuration for reference record How can I remove this reference record details from th... Read More RohitGeorgV Specialist Servicenow survey configuration How can I remove this reference record details from the survey when it is triggered. Read More RohitGeorgV Specialist ServiceNow survey Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request numbe... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Save the Date: 2026 Orlando SNUG on 4/16! Hosted by JenniferG 16 Apr, 2026 06:00 AM PDT Event Details Online Register Today: 2026 Orlando SNUG Hosted by Alex Russo 16 Apr, 2026 06:30 AM PDT Event Details Online ServiceNow Exchange: Process Mining Academy Hosted by HariomS35974003 16 Apr, 2026 07:00 AM PDT Event Details Online ServiceNow Exchange: Office Hours: Cloud Cost Management Hosted by Abigail Lavadia 16 Apr, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: What's New in Q1 '26 store release for CSM Hosted by Abigail Lavadia 16 Apr, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: [AMS] Digital End-User Experience Office Hours Hosted by seemasingh 16 Apr, 2026 09:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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Business resolve time

There is a filed called business duration on the task [task] table. It looks like it gets set a resolution. Does anybody know if this field takes into account hold time or is it strictly calculating the time between Opened and Resolved? 

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Public Sector Low-Code App Engine Innovation Workshop

Join us in-person for a hands-on Low-Code App Engine Innovation Workshop to see how agencies are reimagining their approach to automation and app development with ServiceNow’s Creator Workflows and Generative AI. Learn how to boost productivity at ...

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Build anywhere, run on ServiceNow: deploying from external IDEs

For developers with preferred IDE's and AI coding tools, ServiceNow's April Build Anywhere announcement offers maximum flexibility. Developers can build on ServiceNow using any front door. The ServiceNow SDK and agent skills now work across Claude Co...

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Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK   This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

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Can you track specific views from users on news articles?

Is there a table you can pull data from for news article content? OOB you can see how many users have viewed it, but we want the ability to see which specific user viewed it, similar to how you can see user data for knowledge article views.  Any idea...

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Auckland SNUG April 2026

ServiceNow User Group (SNUG), Auckland, Hosted by ServiceNow, Thursday, 30 April | 4:00 PM – 5:30 PM | including networking drinks   Join the ServiceNow User Group in Auckland for an in-person session hosted by ServiceNow at Spaces Commercial Bay, Le...

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Help with the Attachment component, please

I have a business requirement to display all attachments for a request and its related records in one location.  To accomplish this, I want to take advantage of the Tab Sidebar and create a custom tab to display the attachments.  The Tab Sidebar alre...

  • Question

Want to get more value from your ServiceNow data?

Want to get more value from your ServiceNow data? In this webinar, you’ll learn how to:       - Export and replicate ServiceNow data efficiently       - Build dynamic Power BI dashboards       - Avoid performance issues from API-based extraction     ...

  • Question

Order Guide Sequence "Invalid Reference"

Whenever I create a sequence for an order guide, it errors on each item with "invalid reference."  If I try to remove the invalid reference and choose the "Parent Record Request," it just goes back to "invalid reference."  Any ideas why this keeps ha...

  • Question

Embed link on Virtual Agent Menu Item

Hello! We are testing the Now Assist in Virtual Agent functionality before deploying it to Production. Is there a way to embed an email address in a menu item? Today in Production, users select 'Send Email to Customer Support,' which opens Outlook (s...

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