ServiceNow Community

BCM :Dependency Update for non CMDB data while conducting dependency Assessment on BIA record

Hi Team,Hope everyone is doing good. We are currently working on the BCM application, specifically within the BIA module. Our client has requested an enhancement to automate the population of dependencies for non-CMDB element during the BIA Dependenc...

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Resolved! Find Table Given Sys_Id

What are some excellent ways to search through ALL (or most) ServiceNow Tables for a know sys_id value? Such as this one: ae706e530a96001a00120cb31709c1d6

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I want to fetch the one data from work notes of interaction to incident field

Hi,I have created one record producer to generate Interaction record. On that I have fetch the "Phone" variables data to work notes of interaction. From the interaction we are creating a incident. That time that work notes of "Phone" needs to be upda...

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Duration field data is not showing correctly in Data Visualization ?

Hi,I have an table which contains fields type = Duration. I created data visualizations related to this field inside the table and I noticed the data seems to be incorrect. Here are the attachments My data visualization only have these configurations...

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How to make editable dot walked field

Hi, I created one field "x" on alm_asset table. This field I brought in to the work order task table using dot walking of asset reference table. Now this "asset.u_x" field is not editable expect admin. I tried with ACL of alm_asset table, still not w...

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Where the approval info message configured

Hi, Commonly when we approve the request on any table, approved: task number info message will appear. That is where configured in service now, can anyone knows just let me know.

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Resolved! Field location.country added in a Problem form is not editable for some users

In a Problem form I did add a field location.country. This field is enable to write for me, Adm user, but for other users this field keeps disabled. how can i turn this filed enable for others users that create a Problem record?

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I want to write the dynamic filter

In the incident table I created one field "PR" reference to the Problem table. And in the problem table already one company code filed is available. In the Core Company table also I have created one company code field. Now in the module for incident ...

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How to add the message on the particular page of portal

Hi, I created one Announcement for show the info message as in red colour in the employee center portal. it's visible at the top of entire portal. But I want to make it only visible for particular catalog item page. How can we achieve it, can someone...

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Change Order in Servicenow SOMT?

Some questions on implementing Change Order in Servicenow SOMT Zurich version1)How do we identify Char change and trigger Modify Order? Is it identified only through previous and current characteristic on Order Line Item.2)How do we identify Attribut...

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How to add the hyperlink in the portal

Hi,I written one script include and call that into client script to show the field msg. In that message box itself I have to add the hyperlink of url. That url is stored in the one field called "contactlink". How to add the hyperlink in the client t...

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need add and Edit button in change request

I need to create add button and edit button in Affected CI's and Impacted CI's. The current configuration is the add button is visible in affected only in new state. But it should be visible for all users till authorize state and to the change manage...

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Unable to unarchive / recover record from archive request table (ar_sc_req_item)

There is an option to recover record from Archieved requests (ar_sc_req_item) table but it is greyed out. Please suggest how to recover archived requests.

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Now Mobile Quick Action Button

Hello Now Community, I would like the button you can see below "Report an IT issue" to redirect me to my record producer I have in the Service Catalog. I don't find anyway to achieve this. Please Note that I don't want to create an URL and redirect i...

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Now Mobile

Now Mobile Quick Action --> Open Catalog Item

Hello Now Community! As you can see in the attached photo I have created a Quick Action in Now Mobile "Report an IT issue". When I click on that action I would like the button to open up a record producer I have in the catalog for creating a incident...

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Now Mobile