ServiceNow Community

Editing reports (sys_report) navigates to Performance Analytics Workspace

Hello everyone, As an admin, navigation to sys_report_list.do, I try editing a report by clicking into it and clicking on the top-right "Edit report" button. It navigates my to the old (sys_report_template.do) UI, this is the wanted behavior. As a re...

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Export Update Sets as word document

Document Utility for Update Set Export Hello ServiceNow Community,I’m excited to share a utility I developed to solve a common pain point: the tedious, manual process of creating documentation from Update Set exports.Current Limitations of Update Set...

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Unable to edit the cost center refence field in consumable table on consumed state.

Hi Team, I’m facing an issue where the Cost Center Reference field in the Consumable table becomes non-editable once the state is set to Consumed. This field is editable in the development environment but not in production. Additionally, when an asse...

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Suspicious activity

Lol @raravind47 / @gliriel, Why have you created two new accounts? @Dan Bruhn

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knowledge_contributor role user to create knowledge base

Hi, As per OOB users with role knowledge_admin or admin can create new Knowledge bases. we would like to extend this capability to knowledge_contributor role users to create the new knowledge bases as well. Please advise best approach to do this T...

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How do I Bulk Delete & Update 1 Million Incident Records in Customers Production Environment ?

A customer has requested the bulk deletion and bulk update of nearly one million Incident records in their live ServiceNow production instance. What platform-native tools, background processing mechanisms, and data-handling strategies would you evalu...

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flow

Which one is more advanced? Workflow Studio or Flow Designer?

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Document Editor :Edit MS office attachment directly in browser.

Hello Community! Sharing a piece of recent learning. Lately, I have been working on an idea/use case to speedup the attachment modification in serviceNow. Currently, to edit any attachment you have to download it on local hard drive, edit and upload...

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Associated Plug-In updates for Data Collection for Oracle Global Licensing and Advisory Services

Hi All, We are looking to implement Data Collection for Oracle Global Licensing and Advisory Services in our ServiceNow Environment, our CMDB Team is concerned with the associated plug-ins being updated to later versions. Does anyone have any documen...

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How many of you actually use Machine Learning Powered mapping?

We are doing Service Mapping in our organization in preparation for CMDB go-live. So far we have done Dynamic CI Groups and some manual mapping. The topic of ML (Machine Learning) based mapping came up and the Architect chose to defer it. Just curiou...

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Behaviour for Work Items Created Outside of Queue Schedule

When an incident is created outside of the schedule of an incident AWA queue that is meant to get routed to, we notice that the work item does not get created and thus the incident does not routed/assigned. Is this the expected behaviour? Example:Let...

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Receiving Error Message Trying to Establish Connection with SharePoint Online Using External Content

We are using the Exernal Content Connector for SharePoint Online.We are receiving an error message on the 'Connector Details' tab when we try to connect to SharePoint Online.This is the error message.AADSTS50027: JWT token is invalid or malformed. Tr...

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AI Search

Workflow or flow designer

Which is better Workflow or flow designer?

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Where to configure participant recommendations for MS Teams conference calls in SOW

Hey devs, In SOW, under the "Collaboration" tab, when starting a new Teams conference call for our Major Incidents, where are these recommended participants pulled from? We're looking to add few static folks (Dept leadership), but can't seem to find...

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Tutorial in how to create software models, and manage software when you do NOT have SAM professional

Hi there, can you help me find tutorial in how to create software models, entitlements etc. and manage software when you do NOT have SAM professional. I have the Software Asset Workspace and the software asset management foundation pluginn installed ...

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