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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Its_Azar Specialist Just-In-Time (JIT) Role Provisioning in ServiceNow — A Smarter Alternative to Permanent Access This article explains ... Read More prerna_sh Specialist Smart Lead Routing Assistant: Built with ServiceNow Build Agent || #BuildWithBuildAgent Challenge This article explains ... Read More mayankkumar Specialist "SkillMatrix AI" - Built with ServiceNow Build Agent #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist How I Built a Fully functional Custom application Using ServiceNow Build Agent in Just 6 Prompts As part of the #BuildW... Read More Anil Nemmikanti Specialist Record is being aborted on update but there is no abort BR on the same table. How it is possible? As part of the #BuildW... Read More shreedevin Specialist Building “Simply Thriftify” with Build Agent . My Journey in the #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist Top 10 ServiceNow Tables Every Developer Should Know 1. sys_user – The Users Table This table stores all us... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Register today! The 5th annual Holiday SNUG! Hosted by tracyo_brien 25 Nov, 2025 07:00 AM PST Event Details Online Live on ServiceNow: Security Operations Applications Office Hours Hosted by Lolita Honkpo 25 Nov, 2025 08:00 AM PST Event Details Online Live on ServiceNow: [APAC] Security Operations Applications Office Hours Hosted by Lolita Honkpo 25 Nov, 2025 08:00 PM PST Event Details Online Live on ServiceNow: [EMEA] App Engine Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 01:00 AM PST Event Details Online Live on ServiceNow: [APAC] Digital End-User Experience (DEX) Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 07:30 PM PST Event Details Online Live on ServiceNow: [APAC] Digital End-User Experience (DEX) Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 07:30 PM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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Resolved! CSA question continues

from the my approval module, you want to quickly authorize a request. how can you do thisquickly from the list view?a) right click on the requested state, select approveb) right click on the approval number, select approvec)select approval record by ...

  • Question

Resolved! CSA practice questions

What is not related to Workflow?A. TransitionsB. VersionsC. ActivitiesD. Categories How do you change the sort sequence of fields or tasks?A. Modify the order fieldB. Arrange in Alphabetical OrderC. Modify Field TypesD. Variable Set 

  • Question

Resolved! CSA question

You are showing your customer a new form that you have created for their new application. They would liketo add a field to the form. Where could you do that? (Choose two.)A. Select Fields and Columns moduleB. Right click on form header, select Config...

  • Question

Dependent choice values

I have Field 2 dependent on Field 1.Field 1:ABCDField 2:UnknownNoneEmptyPopulatedCan I have a choice on Field 2 show if any of the choices from Field 1 are selected? For example, I want Unknown to show if any of the choices are selected in Field 1. O...

  • Question

Translate GlideQuery into GlideRecord

Hi All, I want to replace GlideQuery with Gliderecord, can someone please help me with the translation. Specially, with the 'select' query part GlideQuery/ existing script : var obj = {}new GlideQuery('sc_req_item')    .where('active', true)    .wher...

  • Question

Custom vs OOTB field to use on Demand to populate Breach time

Hi Community, We have some SLAs attached to Demand records and the requirement is that Breach time should be displayed on the Demand form. We have been looking at OOTB fields we could potentially use before taking the route of creating a custom field...

  • Question

How to check disk space in My Instance

Dear My Friend,My boss has requested the available disk in ServiceNow instance. I don't know how to check disk space in my Instance or in web site ServiceNow Hi-Service.We know Service has assigned space for My Instance 4 TB. My Boss need to know the...

  • Question
  • Service Mapping

To call a script include using a flow

HI Community, I have a requirement, i have created one script include what it does is it will create a sla record in sandbox instances (integration) when it is called. i have tested the script include in background script it works fine no issue.Now i...

  • Question

Uploading Bulk Software Subscription Records

Hi all, Has anyone here successfully bulk-uploaded software subscription records to the samp_sw_subscription table and had those subscriptions reconcile? I’ve been testing uploads for publishers that don’t currently have an integration. In the upload...

  • Question
  • software subscriptions

Pause condition on SLA Relative Duration

Hi All, I have a requirement to be able to Pause SLA when Duration type is a Relative Duration (2 business days by 4pm). From ServiceNow documentation its stated that "Pause conditions are not compatible with Relative Durations"https://www.servicenow...

  • Question

Roadmap component in UI builder not rendering correctly

Hello! Does anyone know anything about the Roadmap component in UI Builder? I'm trying to get it to display my CIMs but it just doesn't want to work. The following code is what builds the JSON that forms the items for the roadmap (the client state pa...

  • Question

Resolved! Is it possible to search tickets with ticket number on Portal home search.?

Hello community! Requirement is to search for the tickets, catalog items, and record producers and tickets with short description on portal home search.If possible give an example to make it possible to search for items. Thanks in advance! 

  • Question

How to apply new SLA to old tickets using script

Hi,We made a change to the SLA Workflow, which now applies to new tickets. However, we need to update the new SLA for old tickets in production without using the SLA Repair functionality. We have three groups, each with its own SLA definition. When a...

  • Question
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