ServiceNow Community

gs.getSessionID() is throwing an error

var sessionID = sn_fd.GlideActionUtil.setEncryptedOutput(util.getSessionId()); if (typeof sessionID === 'string' && sessionID == '') { throw new Error("Invalid Connection & Credential Alias."); } else { outputs.session_id = sessio...

Question

Solar winds Data streams throwing an error

Hi Everyone, I am not familiar with Service Graph Connectors and Data streams. one of our solar winds Data streams is throwing the below error :This is the Data stream Definition-The Data stream takes Connection & credential Alias record as an input ...

Question

Access issue in AI Agent Studio after plugin updates

While creating and executing an AI agent in Agent Studio, I initially received the message: “Sorry, there was some problem at my end.” To resolve this, I updated the AI Agent–related plugins in our instance. After the updates, I’m now encountering “S...

Question

How Do You Abort/Stop a Running AI Agent

How do you abort or stop a running AI Agent? See the screenshot below taken from the AI Agent Studio Activity tab, where some of the executions have a state of In progress. In the first instance, I initiated the agent from the Now Assist panel on a c...

Question

How are SLAs typically designed and managed in ServiceNow?

I am trying to understand how Service Level Agreements (SLAs) are generally implemented and managed in ServiceNow.I am specifically looking for clarity on areas such as:How SLA definitions differ from task SLAsHow start, pause, resume, and stop condi...

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Platform Analytics Academy Sessions

Hello! Our university is implementing a back to box effort and I was advised there is a monthly meeting to discuss the upcoming Platform Analytics. I would like to join the meetings. How can I get involved? We have experience with Performance Analyti...

Question

Resolved! Why does our CMDB look “complete” but still fail during incidents and changes?

Hi Community,On paper, our CMDB looks solid—CIs are populated, relationships exist, and data quality reports look acceptable.However, during incidents and changes, teams still struggle to identify impact, ownership, or the right group to engage. It f...

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Resolved! Why do upgrades keep breaking our customizations—even when we follow best practices?

Hi Community,Every upgrade, we run into the same story basically custom UI tweaks, scripts, or workflows that worked fine suddenly break or behave differently , even though they were built upgrade safe.This makes it hard to trust the our platform and...

Question

Integrate Your Personal Gmail account to your ServiceNow PDI

Hello Community, We all know ServiceNow PDI restricted email sending and receiving. But sometimes we want to test inbound email actions or outbound email actions from our PDI. In this case, we can do it with our own personal Gmail account. Here ar...

Article

Using spModal and $uibModal in ServiceNow Service Portal

Introduction Modals are an important part of ServiceNow Service Portal development. They allow users to interact, confirm actions, and provide inputs without navigating away from the current page. ServiceNow Service Portal commonly uses two approache...

Article
Service Portal Development

What do you get with ITSM , ITSM Pro & ITSM Enterprise...

What do you get with ITSM , ITSM Pro & ITSM Enterprise... Thanks,

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Technology Provider Service Management (TPSM) FAQs

This article will provide answers to frequently asked questions about Technology Provider Service Management (TPSM). If you have a question that is not answered, please post in the Technology Provider Forum. Getting Started What is Technology Pr...

Article

How to define a canonical URL in SPSEOHeaderTagsArticleView and/or SPSEOHeaderTags

A large number of our public knowledge articles are not being indexed by Google Search.This was shown in the Google Search Console which we recently configured for our portal. The main reason for not indexeing the knowledge articles is "Duplicate wit...

Question

Connected content issue

Hi all,While cleaning up articles to ensure they are tagged with the correct Portal topics, I came across an issue.Some articles show a Portal topic on the article page, but when I go to Connected Content to remove it, the topic does not appear there...

Question

Why are users still opening tickets instead of using Knowledge or AI Search?

Hi Community,We’ve invested time in cleaning up Knowledge articles and enabled AI Search / Genius Results, but users still prefer opening tickets instead of self-service. Even when answers exist, adoption remains low.It feels like the issue isn’t the...

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