ServiceNow Community

ServiceNow University Login Issue – MFA Email Missing

HiI’m trying to log in to ServiceNow University, but I’m not receiving the MFA code in my email inbox.I’ve attempted to log in 4–5 times, and each time it displays the message: “MFA code sent to your email address”, but no email is received. Could yo...

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flow designer requirement

when catalog item is submitted and it should be approved automatically by setting approval is approved and stage as fulfill and then first SCTASK "Reporting Task"should be created automatically and when sc task of first task Reporting Task closes the...

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Need help related to Log Export Service (LES) implementation

I have a requirement to send logs related to admin activity from ServiceNowI see requirement can be achieved using Log Export Service (LES) in ServiceNow.Exploring Log Export Service (LES) Does any implement this kind of requirement? If yes, need in...

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Resolved! Need information related to a report

I have created a report using data sets and I see for 22/09/2025, it's showing 89.13%. what is that 89.13% and how it is calculated?

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CSM - Customer orgnization plays both partner & customer role. Manage customer organization.

My organization – provides one service to retail end users, i.e. Sender & Receiver in every India states. This Service can be requested from any state can be fulfilled by any state.We have three partners roles in every state.One direct partner at bot...

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Customer Service Portals
self-service

Resolved! MFA OTP email not sent

Hello!We have an issue with MFA by email:Everything seems to be properly activated, but when the user selects the email option for MFA, the OPT email is never sent. It seems the server does not even generate it, as it does not appear in System Logs >...

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Resolved! Technical error message on Virtual Agent for external user

Hello Team, I have created a flow for virtual agent to create complaint case, all the flow going well but when it come to creating the complaint case it is giving "Technical issue" error and ending up the chat case is not getting created. flow is wor...

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Virtual Agent

Part of the query on sys_user has been ignored because of insufficient access for 'query_match'

Hi Team, I am facing the issue with Reference field dependent on assignment group. When I click on reference field's search ICON. We got one error (Part of the query on sys_user_grmember has has been ignored because of insufficient access for 'quer...

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In project status report, I want to show risks from the source table instead of risk_baseline table

I have created a custom report template to extract project status report in PDF from reports tab of the Project Workspace. Here, I have extended the script include "StatusReportDynamicTemplateSchemaSNC" function "dynamicTemplateSchemaTableConfig". Th...

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Project Portfolio Management

My servicenow deveoper account is locked

I am not able to login into my instance. It asks me for biometric, for some passkey which I don't have. They do have an option of receiving a code on your email, but I never receive any code on my email. What should I do? Feels like I am stuck in a l...

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Report on ALL ci related to an application

Hi, I need to create a report (List) that will show all ci's that appears in the relationships part of the application form. I created a report on cmb_rel_ci and then created an interactive filter on application. My questions : 1/ Is it possible to r...

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How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

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“In Tag Governance, delete records from the cmdb_key_value table through a remediation plolicy?

“In Tag Governance, is it possible to delete records from the cmdb_key_value table through a remediation policy? Or does the remediation policy only allow clearing or updating values rather than fully deleting the record?”

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c

Does modifying the scoring criteria for risk assessment affect the previously completed risk assessments?

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How to Globally Set Default User Preference to Enable System Notifications?

I need to massively enable System Notifications for all users in my ServiceNow instance. This setting should apply as the default value for all users who have not yet configured this preference personally.I previously achieved a similar task for Sho...

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