ServiceNow Community

Need to fetch Knowledge article number in sysapproval_approver Table for Approving field

Need to get KA number to easily understand the approvals the users are receiving

Question

Imagine a world where your phone is your badge: SwiftConnect + ServiceNow

Digital transformation initiatives typically address software and workflows, but physical access systems often remain separate. Badge systems and building access usually operate outside the platforms employees use daily, requiring organizations to ma...

blog

Script Includes: provide use case to understand !!

Hi all,I'm trying to understand difference between script include and client ajax. Script include is for server side calling of same script and glideajax is similiar to script include but used to call this script on client scripts. Is my understandin...

Question

Need to run a schedule job for only on weekdays but without a code change on production

Hi All, I need to modify an existing schedule job for email notifications to run only on weekdays but without a code change on production. And would business calendar help in achieving this in any way? Please see the attached screenshot.

Question

Email notification when Record producer submitted.

Scenario is there is a record producer , i want to send a email notification when ever the record producer submitted only when on one particular choice for a question but problem is the receivers email are based on the user input in RP , and some va...

Question

Implementing an E-Signature (Sign Pad) in a ServiceNow Catalog Item and Attaching It to RITM

Overview In many business processes, approvals or acknowledgements require a user’s signature. While ServiceNow provides attachment capabilities, there is no out-of-the-box e-signature or sign pad feature for Service Catalog items. In this article, I...

Article

Need some help to understand for currency field use in ref in one of my application

I am using a currency code field that references values from the fx_currency table. However, when I save the form, the currency code is not retained—the field value disappears and is not visible after saving.Could someone please suggest why this migh...

Question

trying to update the response message but it is not getting updated for one of LLM topic

i am trying to update one of the LLM topic for one of the node when i click save and publish it is not getting updated to what i want it is going back to original description why is this happening

Question

How to get the variable values in flow designer

Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it. I have added above one in my flow designer Action, this is coming in below way B...

Question

CIS HAM exam question answers are different on each site.

Hello All,I am studying HAM dumps and found a question where answers are different in dumps, I am posting the question belowquestion -Hamm is a member of the Asset Managers group which has the ham_admin roleassigned to it. Based on this role alone, w...

Question

Resolved! CIS-FSM Exam Prep - August 2025

Hi. I'm in the process of studying for the FSM exam for August 2025. All of the study material that I have found online is not helpful Can anyone recommend any good sites for test prep that keep up with updates? Thanks.

Question

ATF(Automated Test Framework)

Hi,I am working on ATF for the Problem module, and it is a large flow that includes both Approval tasks and P tasks. I am trying to complete the entire flow, but I am facing an issue.The status shows an error, even though in the Step Results all step...

Question

Resolved! CIS - FSM Certification ?

Hey,I have 3 months of experience on FSM module, I required to take FSM cert in a month or two. Have anyone given this certification recently , wanted to know exam difficulty level, what type of questions and about how helpful dumps out there online ...

Question

Getting error to fetch sctask using record query after create user step in ATF

Hello community,I am creating ATF to test catalog item where I am trying to fetch sctask record using record query and giving condition request is (using data pill to get oder catalog item step) but it's fetching record when I run ATF by impersonat...

Question

Resolved! How to Control Attachments for RITMs After a Specific Status.

Is it possible to implement this using a Business Rule: prevent attachments from being added or deleted for RITM records of a specific catalog item when the state is Work in Progress or later?

Question