ServiceNow Community

CMDB Report: CIs With No Relationships

Hello, How can I most easily create a report of CIs that have no relationships? Essentially these would be for classes that do not have Orphan rules set up. Thank you, Adam

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CSA advice

Hello everyone, I am preparing for the CSA exam and would appreciate any advice that you can give. Thank You.

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CMDB health dashboard

From CMDB health dasboard,we want to send scheduled report email to client.However its not having the data which is included in i button.How to include that?

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CMDB Attestation fields Question

Hello all, On the Configuration Items (cmdb_ci) list view, I see these fields:Attestation Status,Attributes,Attested,Attested by,Attested date. So, I want to allow only Support group of the CI to attest few fields but not all. So, can someone tell me...

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Look Up Record output ("Record") becomes empty after Wait Until Date/Time action

Hi Community,I have used the following steps in a flow:Catalog Item Submitted ↓ Look Up Record ↓ Wait until Future Date/Time ↓ If ConditionI am observing two scenarios:Scenario 1: If the future date is the same date as the Ca...

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Cant see when and to in schedule entry record

Hi,When im going to the old UI i can see the fields When and ToWhen Im going to the same record in CSM workspace i dont see the When and To

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Activate NowAssist for ITSM only for specific users

We have purchased and installed the Now Assist for ITSM plugin but we would like to enable the NowAssist capabilities only to specific users and not to the entire ITIL role population. how to do it on a systems level and not skill by skill.

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Instance Help

when i click on start building button it's showing 502 bad gateway.even refreshing so many time it still shows like that only.can anyone help me through this

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5 whys in problem management

What are the 5 whys in RCA problem management? What are the technique in problem management?

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HRSD

Question:When the IT System Administrator is unavailable, which role serves as the backup portal administrator?Options:A. LE Admin [sn_hr_le.admin]B. HR Admin [sn_hr_core.admin]C. Employee Center administrator [sn_hr_sp.esc_admin]D. Delegated Develop...

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Best Preparation for CSA exam

Hello Community, Would like to hear your tips to prepare for my first CSA exam.

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How to include custom application application repository in the batch installer module

After completion of the batch installer of process, works as expected. Next implementation ask: How do I include custom application from my application repository in the remote table(All available update)module to be able to run along store applicati...

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Recommended Default Incident Priority When SLAs Start at Priority 3

Hi everyone,I’m looking for some advice on Incident priority best practices.Our Incidents currently start at Priority 4, but we don't have any SLAs configured for Priority 4. Our SLA definitions start at Priority 3.Would it make more sense to have ne...

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Using Agentic AI for Quality Monitoring on outbound emails within cases

Hi all,I’m currently working on a requirement to introduce agentic AI-driven quality monitoring for outbound emails sent from cases in ServiceNow, and I’d appreciate some guidance on the best approach.We want the system to automatically scan outbound...

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Resolved! Lists and Filters Task

Hi, I did all the task instructions given in the module and I also got the expected output, but my task is still not getting validated. Could you please guide me on how to resolve this issue?Thank you.

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