ServiceNow Community

Inability to upload files with a .har extention to an Incident record

The other day, I was helping someone who needed to attach a .har file to an incident in ServiceNow. Simple enough, right? Just drag and drop the file. But nope — ServiceNow wasn’t having it. The upload was blocked, and the user was stuck. At first, I...

Article

Is it possible to add approvers to a workflow using flow designer ?

I have installed a plugin, this plugin has a catalog item which uses a workflow, I wanna know if it's possible to add or remove approvers based on certain conditions without having to modify the OOB workflow. The reason of why i dont want to modify t...

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Decision Builder
Flow Designer
Process Automation Designer
Workflow Automation

Migrating from dedicated instance to a Domain Separated MSP Instance

How can I migrate a client from a dedicated instance to a shared instance (MSP)? And can I use domain separation (migration tool)?

Question

Design QUESTIONNAIRES on the fly for set of users of type Yes/No, Attachment to collect evidence?

Hi ServiceNow Experts,Need your valuable inputs on the below requirement and its feasibility in ServiceNow:Requirement -Client wants to design questionnaires which can vary from one audience to another and doesn't follow any Standard Template. The Qu...

Question

Activities / Journal Entries Synchronization/Bi-Directional update between Parent & Child Tables

I have gone through many articles & community queries on how to copy the activities/journal entries between parent & child tables [Bi-Directional]. Either it can be RITM & SCTASK (Or) CHANGE REQUEST & CHANGE TASK (Or) PROBLEM & PROBLEM TASK etc., Bu...

Article
Change Management
Problem Management
Service Catalog

Add a user to Incident to be able to update comments

This is an odd one that I can't wrap my head around.Here is our situation that we are trying to figure out.We have a number "Work Sites" that are our customers. Those sites role up to a General Manager, who has multiple sites.So if Site A, Site B, S...

Question

Create an asset team who can not write to certain fields

We have an asset team who has the asset role.I want another team who has similar roles, but can only read:o Assigned too Serial Numbero Asset Tago Modelo Configuration Itemo Comments I thought I could give this new group asset role and set a client s...

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Resolved! Installation on PDI

Hi all,I'm trying to install this on my PDI but I'm not able to find it when searching "Legal" or "sn_lg_ops" in the application manager page (/now/app-manager/home). I can see that others have already asked this question but it's not clear to me wha...

Question

Business rule not working on Software Catalogs

Hello, I created a business rule to run async, insert on the Software Catalog table. The goal is to auto-set the assigned topics, catalogs and categories on new software catalogs.(function executeRule(current, previous /* null */ ) { var TECHNICA...

Question

Resolved! Decision Table

Hello, I am attempting to make changes to a decision table, but when I click on Create Draft, it seems that it gets stuck on opening the draft. I can open other decision tables and click on Create Draft with no problem. Anyone having the same issue ...

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Flow Designer
Workflow Automation

Priority Matrix

Hello! We currently have two record producers, one for general incidents and the other for specific security incidents (only using ITSM module). A requirement is to have a separate Priority Matrix for incidents logged under the security incident rec...

Question

Authentication for Google A2A – ServiceNow as Secondary Agent

As part of our December 2025 release of Now Assist AI Agents, we’re introducing AI agent interoperability over the Google Agent2Agent protocol. Follow the below instructions to set up your ServiceNow AI Agents as secondary agents (acting as A2A serve...

Article
Best Practices
Getting Started

Ways of data integration between ServiceNow and SAP and how do I go about differentiating them?

Anyone who's been long enough within the Integration space can relate intimately to the saying of ‘There are many ways to skin a cat..’. There are multiple approaches to the same problem statement of data connectivity between two systems, with terms ...

Article
ERP Canvas
Workflow Data Fabric
Zero Copy Connectors
Zero Copy Connectors for ERP

Enhance a Discovery Pattern: Modify An Existing Pattern vs. Create A Duplicate

What is the preferred method to enhance a Discovery Pattern?Modify an existing patternCreate a duplicate of an existing pattern and modify the newly created duplicateHere are some considerations.Modifying an existing pattern will generate skipped cha...

Question

Capture Software Usage Data in Third Party Platform

Hi everyone,My company is using SAM Pro and integrating with a third‑party platform to collect EUC data (laptops, software installations). This platform also provides execution duration for software, which we want to use as software‑usage data in Ser...

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