ServiceNow Community

ServiceNow LDAP “Browse” equivalent via script: lookup by Distinguished Name and return sAMAccountNa

Hi all,In LDAP Server we can use Browse to enter a DN (example: uid=einstein,dc=example,dc=com) and see the attribute names/values. I need to use the same functionality from a script—specifically, a Background Script—to search a user by DN and return...

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How to show average time of 2 variables (date type) of a Catalog Form in a Report?

Good morning.!We have a Catalog Item with 2 variables (date type) and we need to show the average time between them in a Report. How can we achieve this. Please help. These variables are present on the RITM.Should we use PA scripts and then call it i...

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UI Page with a UI Reference field that searches multiple fields and shows specific columns

I need the search to work on the Name, Last Name, and Email fields. Currently, it only searches the Name field. The user should be able to find a record by any of these fields. Also, during the search, only two names are shown—how can I display speci...

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CMDB and HAM

Hi team, We are creating the printer record by manually then hardware and asset record also creating but when we creating the printer record via import set API then hardware and asset records are not creating .. Could you please help me out from this...

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Unable to access Demo portal for partner, also not able to log ticket with support

HI, the Demo portal for partner is showing as Instance unavailable as shown in the screenshot. Pls help identify what is causing this, any update in progress?Unfortunately the partner account using which the support portal was being accessed is also...

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Resolved! Highlight Value Configuration - Purpose of Label and Hide Label Fields

While configuring the Highlighted Value Condition , there are two fields called Hide Label checkbox and Label textarea. Could someone please help me with the purpose of those fields ?

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Resolved! Delta exam

Actually when we have to take the Delta exam for the achieved certifications if we want to increase the expiration date

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Journey Header is not visible on portal for users with same role in Manager hub

As a Manager if we add the sn_jny_admin/read/write role journey header is not visible to the user, Checked is there any dependencies but there are not. Kindly anyone suggest on what other basis the journey visible to the user. PFA for reference. Rega...

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How to extract data from a multipart/form-data body in a Scripted REST API to attach a file

I am configuring a scripted REST API to attach a file from another instance to ServiceNow. The other interface sends me the data in the request body as multipart/form-data, but I am unable to retrieve the different pieces of data from the body.Do you...

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Map all Business Application CI's dependencies

We are just beginning our CMDB journey and currently do not have any Discovery/Service mapping tools. We are budgeting for this in FY26 but until then I would like to map all our 500+ business application CI's stored in the cmdb_ci_business_app table...

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ServiceNow & MS Teams Integration - Issue

Hi Everyone , When I click on 'Collaborate' and then on 'Import Microsoft teams Chat' , I have 2 options to manually import the chat.1. Related to this record2. List all conversations I have to make the field default to 'related to this record' and ...

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How to do pagination Outbound REST Api

Hi , I want to do pagination in outbound REST api given URL have no off set Limit , just get URL, Outbound REST Message pass token , authentication, api,user id and end point.in script inclued all the Rest message, How to do pagination where I 've to...

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Best practices for handling unmatched fallback CIs (unclassed hardware & incomplete IP ...)

I’m working with a client that uses Rapid7 and Microsoft TVM with ServiceNow VR. A large percentage of discovered items remain unmatched, so VR creates many fallback CIs (Unclassed Hardware / Incomplete IP Identified Device).We need clarity on what h...

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Vulnerability Response

Platform analytics

Hello Community,Is there a way to create / generate a report or metrics to know how many users have actually opened/ utilised the platform analytics dashboard . Could it be possible to generate a pivot model , where for a certain platform analytics d...

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Qualys Integration Runs have inconsistent data

Hello.I have a question to VR Qualys experts. We have encountered an issue where the Qualys Integration "Qualys Host Detection Integration" Reports Different data for Both "New items or Updated Items" These are successful and complete scan runs. But ...

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