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INC0000055 set the Category to Software as shown I cannot access category field to change

BrendaT26789571
Kilo Contributor

‎01-30-2026 12:54 PM

 
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PoonkodiS
Giga Sage

‎01-30-2026 03:14 PM

Hi @BrendaT26789571 

Maybe you don't have a role of write ACL to change the category field on incident table.check the Access control rules 

 

-Poonkodi

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Its_Azar
Kilo Sage

‎01-31-2026 08:55 AM

Hi there @BrendaT26789571 

 

Its an access issue, check if u have write access to inc table.

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.
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