Service Operations Workspace - Related Records controls configuration

Hi all, I'm currently trying to understand where (if anywhere) the new style of related record list view can be configured, it mirrors what is now shown on list view within Service Operations Workspace however unlike standard lists which can be confi...

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How to prevent work_start from being recalculated when Project State changes to "Closed Complete"?

Hello Community,I am encountering an issue with the Project [pm_project] table regarding how dates are being handled upon closure.The Issue: When a Project State is changed to "Closed Complete", the system automatically:Sets the Actual end date (work...

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Approver process on demands for approvers stakeholders

Hi Everyone, Configured BR's and Properties as per community suggestion. But Facing the below issues, 1. Approvers are getting added twice.2. Once Approvers approving the state of demand not changing into Approved.3. When Refreshing window Same Appro...

• Question

Email notification translation using sys_ui_message

Hi, I want to translate the email content automatically based on incident caller language.below approach i followed.I created a sys_ui_message and i have called message in email script, then i have added the mail script in notification body.for e.g: ...

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To export the list of Reports attached to the Dashboards

Hello Everyone, We are planning to migrate Core UI Dashboard to Platform Analytics Dashboard. We are able to get the total count of Dashboards and Reports directly by accessing the table. But to cross-check, we are looking for the list of Reports tha...

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"Suspend Task" button on HR task in HR Agent Workspace

Hello, "Suspend Task" button on HR task in HR Agent Workspace is missing.How can I modify UI Action "Suspend Task", specifically Workspace Client Script to have the same functionality as on classic view? Thanks,Nelli. 

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Script include which is triggering from scheduled job is giving performance issues

Hi To update the "age of incident" field value (like 0-3 days, 15 days, more than 15 days), the below scheduled job and script include  written but it is giving performance issues due to looping all the incidents on hour basis and populating/calucula...

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Predictive Intelligence: How can I block a certain HR service from being updated

I have predictive intelligence on to classify the HR service correctly. It keeps incorrectly classifying one of our services and I would like to block PI from changing certain services. Is there a way to do that?

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How do I add a template and blind copy a user group via Inbound Action?

Hi, I have this inbound action script below: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Prep fields var groupSysID = '123456789...

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Cannot get the cc email from the inbound email

Hello I am having a requirement to process inbound email to add the cc users in the watchlist of the case created. I used this in the flow designer but the short description is coming as empty always in the case record    

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How to do Reconciliation in sam pro.

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Flow Designer - Dynamically expose Variables to Variable Editor

Hey everyone!I'm having a problem with exposing Variables Editor with the request's VariablesI'm using a flow designer for more than just 1 Catalog Item, its a very basic Flow that opens a task and set an assignment group.I use "Create Catalig Task" ...

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Zurich Delta Exams: Why They're Worth Embracing

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   Another release is out: Zurich. As with every two releases (annually), the Delta exam window opens again to ensure certifications remain current.   Delta exa...

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Bulk Upload Top Level Investments - Investment Funding

Is there a way to Upload bulk "Top Level Investments" by including Funded capex, Funded opex, Funded opex and Planned benefit ?  

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