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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist The Countdown is on! Less than 2weeks to the Nigeria ServiceNow Developer Meetup (Lagos & Online) Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist RSVP Now – Join Us for the Nigeria ServiceNow Developer Meetup (Lagos & Online) Dear Community Member,... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Victoria ServiceNow User Group - September 2025 Event Hosted by Adam D1 10 Sep, 2025 12:30 AM PDT Event Details Online Live on ServiceNow: [EMEA] ServiceNow Security Solutions for Real-World Business Challenges Hosted by Lolita Honkpo 10 Sep, 2025 02:00 AM PDT Event Details Online Register now for the Iowa SNUG! Hosted by Heather Strukus 10 Sep–2 Oct, 2025 07:00 AM PDT Event Details Online ServiceNow Meetup #7: Wrocław Hosted by MichałG 10 Sep, 2025 07:00 AM PDT Event Details Online Live on ServiceNow: Get started with IT Operations Management Hosted by Lolita Honkpo 10 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: ServiceNow Security Solutions for Real-World Business Challenges Hosted by Lolita Honkpo 10 Sep, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Translation error for lengthier articles (Amaze plug-in)

We are having issues with translating some of our knowledge articles. We have been building out lengthier knowledge articles using the Amaze article builder plug-in, and it seems that when an article is at a certain length or level of complexity, the...

  • Question

Assistance With Job Search and Networking

Hello Everyone! I am form Technical Support Engineer for ServiceNow who has had 4 years of experience with the platform who is now looking for a new position as either an SN admin and developer. So far I have my CAD, CSA, and I am currently working o...

  • Question
  • Full-Time

On-call trigger rules and assignment group issue

I like many others are testing the On-call scheduling functionality (Helsinki). By the documentation, trigger rules will not work if the assignment_group or assigned_to are not blank, and are dependent on executing the rule by basically any other con...

  • Question
  • Best Practices
  • Instance Configuration
  • Scripting and Coding

Integrate Knowledge Articles within the Service Portal

Hello everyone, We want our customers to see knowledge articles before they submit a ticket from the Service Portal (SP and CSM). It seems like I can set up contextual search, based on short description.  Is this is a widget available in the service ...

  • Question

MS Teams chat should remain open for 5 days after incident closure

Hi everyone,we don’t want MS Teams chats to be auto-closed as soon as the Active field of an incident is set to false.Our requirement: the chat should remain available until 5 days after the incident is closed.The reason is that for major incidents, ...

  • Question

L2 discovery and relationships

HelloWe want to populate our ServiceNow instance with CMDB data. We are mainly interested in network equipment data and have therefore been experimenting with L2 discovery in our ServiceNow instance. So far our discovery setup retrieves a lot of the ...

  • Question

NowAssist Keeps giving me inactive users

Hi all,We have configured Now Assist as much OOB as we can. With it, we have created custom Information Sources for the following: 1. User table - active is true2. Catalog Items - active is true and belonging to certain Catalogs3. Knowledge Table - p...

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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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