ServiceNow Community

breached incidents

I need to get a list of all breached incidents in my group's current incident queue

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Resolved! Subject Person Setting in HR Case

I need help with setting the Subject Person on an HR Case.We have a parent HR case and two HR tasks created under it.Task 1Type: HR Service (Service: ABC)When the fulfiller submits the HR Service form, the new HR Case correctly takes the Subject Pers...

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How can we sync group and its member to ServiceNow by LDAP integration skip users not in sys_user.

Hello Expert,We need to sync groups by LDAP integration to ServiceNow groups with group manager and its members. We want membership to mirror, but never create or delete users in sys_user. If an Azure group contains someone not present in sys_user, w...

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Resolved! Limit Reference field choices based on live changes

I have 2 reference fields category and sub-category, both referencing the sn_grc_choice table. The category values are set as parent for sub-category values. I need to limit the choice list for sub-category field, based on the category value chosen. ...

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How to force Incident/Request record links to always open in SOW?

Hi everyone, I need to ensure that whenever a user opens an Incident, Request, or similar ticket - the record always opens in SOW, not the classic UI.Right now, links opened from outside SOW still route to the classic view.What’s the best way to glob...

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trigger on sys_email table in flow designer

Hi: I want to have a trigger on sys_email table in flow designer, but the table is not there to select. Any idea how to enable it?Thank you!

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Enterprise Agile Planning: Agile Team Backlogs show all existing stories by default

Hello,I have the issue that EAP was "added" to an existing instance where Agile Development had already been used.Now if one doesn't manually set a filter in each EAP team to only show stories where eap_team is that specific team, some of them have e...

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Knowledge Article :- Show alternate KB articles when access is restricted

Hi Team, If the user does not have access to the Knowledge Base of the viewed article, the system should automatically display articles from other Knowledge Bases the user does have access to—instead of showing an empty page or a ‘security constraint...

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Resolved! Number of rows removed from this list by Security constraints

We are encountering an issue with the visibility of documents in the [ds_document] table. Issue:A message stating "Number of rows removed from this list by Security constraints: 50" appears on the first page. However, the document that the user is au...

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How to create a sys_choice for the HR Profile table from a Scoped Application

Hi Everyone,@Ankur Bawiskar , @Chuck Tomasi @GlideFather I’m working in a scoped application, and I need to create a sys_choice entry for a field on the HR Profile (sn_hr_core_profile) table. I’m unable to insert or update sys_choice records for thi...

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Start Building

When I click on Start Building, I get the message below. It is not populating my email address on file but rather and example email address.I cannot proceed. How do I get around this message?

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Employee centre: how to add links to other websites as drop-down options

Hi, I want to add a topic called ‘External Links’ that contains a dropdown with four external websites. I don’t want to add these as shortcuts (as shown in the screenshot). How can I update this without creating a catalog item, and how can I remove ...

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Troubleshooting Discovery with SCCM/Jira Integrations & CI Classes

Hi Community,I’ve been asked to review Discovery on my instance because it’s not working correctly. I was only told that data is coming in from SCCM and Jira, and I was given three CI classes to focus on, but no further details.So far, I have only ch...

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Resolved! Scheduled Report - Filter between 2 different times (created)

I'm having trouble setting up a scheduled report. I have a standard table of internal invoices, and I need to trigger a notification only for records registered between 11 PM and midnight. How do I do this? I tried using the standard report, but I ca...

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Regarding Slowness Issue for MRVS

Hello Everyone,I am experiencing a performance issue with the Multi-Row Variable Set (MRVS) functionality. Specifically, when I click on the Add button to insert a new row, the system takes an unusually long time to load and respond. This delay is im...

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