ServiceNow Community

UI Action

Hi, I created UI action to set the ticket to closed skipped. It works fine, but it leaves the comments field empty. I want to have a pop-up message or alert "Please fill in the Comments field before closing"See below how the ticket is closed but the ...

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Getting only 1000 records from the Intune API

Getting only 1000 records from the Intune API when i try to pull the intune data from the below url , i am getting only 1000 records, Please let me know how can we get more data https://graph.microsoft.com/v1.0/deviceManagement/managedDevices

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Asset Management

The Impact Store App - What's in it for You, and How to Get Started!

Earlier this year, we introduced the Impact Store Application, a new way to consume all the benefits of ServiceNow Impact - right within your own instance. How does the Impact Store App benefit you? In two simple ways: 1️⃣ It's more convenient - ...

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ServiceNow Impact

Resolved! Can I create a flow that is triggered by deleting a record?

I'm thinking of creating a process that is triggered when an attachment is deleted.I understand that this can be implemented using business rules, but is it possible to use deletion as a trigger in the Flow Designer as well?

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"Download PDF" UI action in Workspace

Hello, New to workspaces.Is there a way to create a UI action button on the form related list called "Export to PDF" so that when the user clicks the button it should export the related list records and user should be able to download. Is it possible...

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How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

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cmdb questions

Hi All, i trust this email finds you well.1) i have a request to track ports used by the db instance (sql, mysql, mongodb, etc). I noticed there is a field called "TCP ports" which is a string field and can store multiple port numbers separated by a ...

Question

Is container VR a prereq to updating to the new ServiceNow developed WIZ integration?

We already have the WIZ developed integration installed and running, and want to update to the ServiceNow developed integration but I am confused whether container vulnerability response is a prerequisite. We are not currently licensed for Container ...

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How are records in SCCM when servicenow CI is set to retired? are they deleted so that import never

We want the computer object in SCCM to be deleted when the CI is set to retired in Servicenow. want to know how is this managed generally?

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ServiceNow Achievement's transfer to linkedIn

How can my Training Badges and Achievements be reflected on my LinkedIn profile?

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Resolved! Business Rule to Close Catalog Tasks when the parent Requested Item is closed automatically via API

Hi, I have been tasked with creating a business rule that will close associated catalog tasks when the parent RITM has been closed via an API Integration.I was wondering if anyone had ideas around the best way forward, whether there is something sim...

Question

How to resolve a PDF truncate situation because of some lengthy description in the PDF

When generating a PDF using the Generate PDF UI Action, the preview correctly displays all the expected information. However, the final PDF omits some details. The issue appears to stem from one of the Description field entries, which is quite long a...

Question

Preparing Your Data for Success: A Practical Guide for ITSM Leaders Beginning Their AI Journey

For many ITSM leaders, the first question on the path to AI adoption is a familiar one: “Is my data ready?”. It’s an understandable concern-after all, traditional machine-learning systems demanded massive datasets and rigorous data hygiene before any...

Article

How to Set Up Calendar Invites for Outlook Using ServiceNow

Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...

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Interactive Filter is not working on a dashboard for some users

I have a dashboard where the Interactive Filter was working fine. Since an upgrade some users noticed that the interactive filter is not showing any information to select. The message says "No records found". in the Interactive Filter. But if I go st...

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