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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Cloned Widget Code Documentation Best Practice

Customization should contain clear documentation within the code.   General Description should Include:  Original OOB widget source and last update date.  Description of custom functionality added.  List of related tables, workflows, pages, integrati...

  • Question

Automatically display related information

Hi experts, We have a service form with a field that queries the assets in the alm_asset table (asset tag). How can we display associated asset information once the user selects the asset in other fields (invoice, company, contract, etc.)? Thank you

  • Question

Making Customer Project as the default Project Class

Hello,We are wanting to only leverage "Customer Project" project class and not the regular PPM "Project" project class.  Is there a way to hide it or default Customer Project in Project workspace when creating new projects.  Currently when you try to...

  • Question

ServiceNow 生成 AI 製品の多言語サポート

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。      この記事では、Now Assist および AI エージェント製品を使用する際によく寄せられる多言語に関する質問について説明します。     Now Assist は複数の言語間の翻訳をどのようにサポートしていますか?   Now Assist は、AI 主導のワークフローに多言語エクスペリエンスを提供する統合翻訳機能を提供します。   Now Assis...

  • Article

AI 検索の Now Assist: 2024 年 11 月リリース (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。     はじめに AI 検索の Now Assist は、プラットフォーム AI 検索の力と検索拡張生成 (RAG) を組み合わせて、さまざまなユースケースの検索エクスペリエンスを変革します。現在、RAG とベクトル埋め込みは密接に関係しています。しかし、RAGは単なるベクトル埋め込みではなく、生成ステップを補強するために「適切なもの」(ユーザーコンテキスト、セキュ...

  • Article

ServiceNow エージェント型 AI の戦略的アダプションと組織変更管理 (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。     ServiceNow エージェント型 AI の戦略的アダプションと組織変更管理   ServiceNow のエージェント型 AI は「単なる機能」ではありません。これは、自律型または半自律型のエージェントがステップを実行し、意思決定を行い、必要に応じてエスカレートする新しい作業方法です。このシフトは、プロセス設計、リスク、そして最も重要な人に影響を与えます。...

  • blog

顧客サービス管理 (CSM) 向け Now Assist における推奨ステップの生成 (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。     この投稿では、スキルのアクティブ化中に発生する一般的な問題、つまりケースボリュームが不十分なためにレコードクラスタリングステップで失敗する問題について説明します。   問題:クラスタリングプロセスにはインスタンスに少なくとも 500 件の解決済みケースが必要です。このしきい値が満たされない場合、スキルのアクティブ化は失敗します。   ワークアラウンド:これを...

  • blog

Define HR Services for your HRSD Implementation

Introduction HR services are critical components of HR Case Management, covering specific employee requests like Direct Deposit Inquiries and Tuition Reimbursement. During an HR Service Delivery implementation, defining these services accurately is a...

  • Article
  • Case and Knowledge Management
  • Human Resources Service Delivery

CMA vs. CTA – They are the same, right?

     CMA vs. CTA – They are the same, right?     Let’s face it, folks. In the ServiceNow world, “Architect” gets thrown around like swag at the Knowledge conference. However, a significant difference exists between a Certified Technical Architect (CT...

  • blog
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