ServiceNow Community

Need to display a URL field as a clickable hyperlink with custom text (e.g., 'Click here') In MRVS

Requirement:I have a RITM (Request Item) with a MRV (Multi-Row Variable) that contains a field named "link" with type "URL". Instead of displaying the raw URL in the RITM, I want to display it as clickable text that says "Click here" (or similar cust...

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Is Customer Service workspace rename to IT-service Desk workspace?

We have installed CSM Configurable workspace plugin but could not find the Customer Service Workspace. I tried to directly navigate to the link which is now/cwf/agent/home but in this new instance it is opening IT Service Desk Workspace. Not sure wha...

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Resolved! Not able to install workspace for App Engine in Demo Instance

Hello Community, I am not able to install the Workspace for App Engine Plugin in my demo instance.There is some licensing issue which I do not know how to resolve.Please help if someone can.

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Plugin Installation

automonous workforce for itsm

Hi Team, Can anyone help me please, how can we start to implement the autonomous workforce for l1 agents.

Question

Best Practices for fetching Archived records.

Hi Community,We have a requirement to fetch archival records that are more than one year old. Before implementing this, I would like to understand:What are the best practices for retrieving archived records in ServiceNow?Will querying or accessing th...

Question

Knowledge version is not visible in the CSM workspace.

Hi Community!I am not able to view the Knowledge versions in the CSM workspace, and it is related to only one particular Knowledge base as of now. And the issue in the Production instance alone. I have checked the Plugins "com.snc.knowledge_advanced"...

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ServiceNow Modules vs Platform Capabilities Clearing the Confusion Once and for All

ServiceNow Modules vs Platform Capabilities: Clearing the Confusion Once and for All IntroductionAs ServiceNow adoption grows across enterprises, one confusion continues to surface repeatedly in the community: What is a ServiceNow module and what is ...

Article
Best Practices
Now Platform App Engine
Scoped App Development
Service Portal Development
User Interface (UI)

Now Assist in Virtual Agent - What's New, what's different, and what's coming! (June 2024)

As of June 2024 - Washington GA Patch 5 (To skip ahead and learn more about our Xanadu release, see this new post!) What's New and improved in the Washington release Now Assist in Virtual Agent provides a new low-code setup page that guides you th...

Article

ServiceNown stream end immediatly after a call through Twilio

Dear all,I have a wierd issue when trying to integrate Twilio with servicenow.I go through all the docs for configuring assistant and authentication as belowWhen I dial the Trial twilio number, there is the trial message hangs up immediatly.When I ch...

Question

Live Instructor-led Training for CSDM 5.0

I am aware of the on-demand training content in the ServiceNow University, but we're looking for a live instructor-led option. Does anyone know if there are currently any existing courses, or any plans in the future to offer something like this? Than...

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How to get Base64Binary format of attachment

Hello Experts, I need to send a ServiceNow record attachment to a third-party document API. This API only accepts data in base64Binary format. Is there a method available to retrieve the binary content of an attachment and then convert it into base64...

Question

Access analyzer is showing as passed but user is not able to access write for the field

HI All, A field in incident table is not editable even when user is passed all ACL's. I have tried to debug using access analyzer it is showing as passed as below but still when i impersonate and open record that field is still read-only. i am using ...

Question

How to set filter for glide_list type modal filter.

Hi,I am using Declarative Action for SIR-WS new button client script and using modal on onClick fucntion to popup few field. There is one Glide_List type field, where I wanted to add filter, and the default value displayvalue not sys_id:-function onC...

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life cycle control

I am trying to update the lifecycle stage and lifecycle stage status on server table but as there is no pair present in lifecycle control table, the updates are not reflecting on the records. but few months back the value was getting updated. is ther...

Question

New field Introduction in User [sys_user] Australia Release

There are new field introduced in User [sys_user] Form.As shown in below image we can see new column has been introduced in ServiceNow. Sr.Column LabelColumn NameType1)Identity Typeidentity_typeChoice2)Manager HP1manager_hp1Record Hierarchy Path3)Ti...

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Service Desk