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Need to display a URL field as a clickable hyperlink with custom text (e.g., 'Click here') In MRVS

ArshadHussA
Tera Contributor

Requirement:
I have a RITM (Request Item) with a MRV (Multi-Row Variable) that contains a field named "link" with type "URL". Instead of displaying the raw URL in the RITM, I want to display it as clickable text that says "Click here" (or similar custom text).
As we can't use HTML in MRVS in Servicenow

Current Behavior:

  • The URL field stores values like: www.google.com
  • When viewing the RITM, the field displays as plain text or as-is
  • Users see the full URL displayed

Desired Behavior:

  • The field should display as a clickable hyperlink with custom text like: [Click here]
  • Clicking it should open the URL in a new tab/window
  • The actual URL should be hidden behind the link text

Additional Context:

Question:
What is the best approach to achieve this? Should I use:

IMG.png

 

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