Access analyzer is showing as passed but user is not able to access write for the field
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2 hours ago
HI All,
A field in incident table is not editable even when user is passed all ACL's. I have tried to debug using access analyzer it is showing as passed as below but still when i impersonate and open record that field is still read-only. i am using incognito mode only.
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2 hours ago
if any field level WRITE ACL is blocking then user can't edit the field
Did you check that from ACL module?
Also any client script or UI policy is making it read-only for that user?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 hours ago
Hi @klavan32
A “Passed with warning” status indicates that the check is conditionally passed. This usually means there is some custom logic (such as scripts or configurations) that may allow or restrict the behavior under certain conditions.
To further validate:
Run Access Analyzer with a field-level check to identify any access constraints.
If the issue still persists as suggested by @Ankur Bawiskar , review:
- Client Scripts
- UI Policies
These may contain conditions or logic impacting the behavior.
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2 hours ago - last edited 2 hours ago
thank you @Ankur Bawiskar @Laveena-Agarwal for the responses.
I have ran access analyzer specifically for the field, giving the incident number and record field value in analyzer form.
And the symbol beside passed is showing for users who can write the field too
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2 hours ago
how about for admin?
which field is that?
Is that task based and some dictionary override is making it read-only?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
