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Ned assistant with report

I need to generate a report to track assignment group hops (transfers) in Incidents. Details: We want to count how many times incidents are moved between different categories of assignment groups. Specifically, we need: 1. MSP → MSP: Incident reassi...

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Need assistance on service order API for service order create and update as well as service qualific

Need assistance on service order API for service order create and update as well as service qualifications to create n update work order under TMF 641 standards, any expert advice please for high level approach.

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unable to edit dashboard name

I created a dashboard, but I can't change the name.

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Create Tag Policy for server and database in CMDB

Hello Everyone I need to create the Tag policy for existing servers and database in CMDB please share the step by step procedure to follow and complete this tasks Looking forward to connect and response. Thanks

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Add a Log In button in Engagement messenger

We have SAML SSO set up with Virtual Agent and Live Agent chat deployed. We have also deployed Engagement Messenger onto a number of our websites to allow users to engage with a range of functionalities. On our intranet site, we have set up the .onL...

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Correctness Job failed due to staleness evaluation status as failure

Hello Everyone in CMDB health dashboard it shows Correctness Job failed due to staleness evaluation status as failure can someone help how we can resolve the issuescreenshot is attached for reference.

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Get a Job

Can someone get a Job with CSA (Certified System Administrator) certification only?

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Service Now Reporting question

can service now report created on the below : Monthly, we will need to charge the customer based on the amount of Service Now users that log in and access the system. What reporting is being setup for this?

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Notification: How to Add Dynamic Link of Employee Service Portal in Notification

Hi Team,I have requirement to add Employee Service Portal Link Dynamically in Email Notification.Please help me to fulfill this requirement.Thank You!

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Resolved! How to set the current category value to a variable which I created.

For suppose If I open a form of a catalog item IPhone which is in the category Mobile. Now I want to populate the value Mobile in the variable which I created for that catalog item IPhone and when it comes to its type - maybe it is any type.

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Service operation workspace Customization

In Service operation The current design for the Incidents view, with three vertical columns, is challenging tomanage doe End Users, as the information is quite compact. How we can Change thelayout from three columns to three horizontal rows ?

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Accessibility tools for a multilingual organization

My organization plans to start implementing accessibility tools in our platform, beginning with Text Adjust. However, we are a multilingual organization, and many users utilize translation browser extensions. How can this tool be effectively used wit...

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Catalog variables visible in RITM why?

Hello everyone i have a problem i created a UI policy to handle te visibility of a catalog variable it works in catalog but not in the RITM and CSTASK i checked in the UI policy catalog, RITM and Task

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Lookup and Verify (Verification Card)

Anyone encountered the same problem? I was trying to add more than 9 fields in the Display fields for the Verification Card of Lookup & Verify feature, but it seems there is technical limitation.

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Employee Center’s Mega Menu Configurations

Academy Session Introduction The mega menu navigation menu dictates how employees navigate and discover available resources and content within your organization. By implementing appropriate mega menu configurations, you can enhance the browsin...

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