ServiceNow Community

Calling Now Assist Custom Skill from scripts with non-record related parameters

I have a use case where I need to call Now Assist custom skill from a request flow. I will need to pass not only the RITM details to the Now Assist custom skill, but also other data points collected from external system. Reading the ServiceNow doc C...

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Summarize button is not visible on Incident and Change Request forms

Hi all, I have activated Incident Summarization and change Request summarization skills in my dev instance and captured everything in update set, it worked fine Dev instance. I have moved update sets in QA instance but I dont see Summarize button the...

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Make type field read-only on UI Page opened via GlideModal (Audit Engagement / Activity)

Hi everyone,I’m working on a UI Page opened in a Glide Modal and I need to make the type field read-only based on the calling table. When the UI Page is opened fromsn_audit_engagementsn_audit_activityThe type dropdown should be pre-populated and read...

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Audit Management

Export License usage information

Hi all,Has anyone exported the licensed required usage data? This would be extremely helpful information to pass along to other teams. Ex.In license usage, looking at a singular product, I would like to be able to cleanly export a list of the users...

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How to create a report that shows users with timecards not submitted?

i am probably overthinking this.As a manager, I need to make sure all my users have time cards submitted every week. I need a report that just shows users on my team who have time cards either NOT created for any week this year OR where the time card...

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Linux Servers are being classified as computers post Zurich

Linux Servers are being classified as computers post Zurich Upgrade, is this a known issue post upgrade?

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Resolved! Clonned OOTB Case Summarization Skill not working

I have cloned the OOTB Case Summarization skill along with its associated AI Prompt, published both, and activated the cloned skill in Now Assist Admin. The activation shows that the cloned skill is active and the original OOTB skill is deactivated. ...

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How to show only active users on the "Edit" button under sysapproval_approver table ?

Good evening.!On the sc_task table, under "Approver" section, we have "Edit" button.Issue is, once you click on the button, the list search is showing both active and inactive users. My requirement is to only show active users. How can we achieve it?...

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How to Configure AWA for Incident and catalog task based on availability and capacity

Hello ServiceNow Community,I am seeking guidance on configuring Advanced Work Assignment (AWA) to automatically assign new incidents to agents within a specific assignment group based on their current workload. Specifically, I aim to:Identify active ...

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Add users as host to available Kiosks

Hi All, I am looking a way to add dedicated employees from Facilities department as Hosts.At the moment when visitors try to check-in using name/email or phone number and reach the page to select hosts, the list is empty. "WSD VM Self registration" r...

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Show last 10 incidents with their assignment group members.

i need a help where i need to print last 10 incident along with the members as per their assignment group.

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Reports in Migration Center

Hi All, Is there any way to migrate only specific reports to Platform analytics using Migration Center? I see there is option available for Dashboards but not for Reports. Thank you.

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KB articles are not visible o ITIL use

Hi All,I have created 2 database views between Incident table + m2m_kb_task table and Sctask table + m2m_kb_task table as shown in the pictures. When i created Pie chart to see KB attached to tickets. ITIL Users are not able to see KB article number ...

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I have to set notification subject.

Hi, I have to set notification subject. I have created notification on approval table and have to set notification subject and I have created email script and in that I'm setting order guide field value. I have to set order guide field value in noti...

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Resolved! CPQ Certification

I've been through what appears to be most of the material on CPQ/Logik available in the training community. I'm wondering if there's a certification path or deeper dive training available or being planned. I'm from old school BigMachines quoting and...

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