ServiceNow Community

Inputs on Slack Spoke Action- Post Actionable Message

Hi Team, We have configured our flow from ServiceNow to Slack (Delivering Required Notifications). Now we have to configure the bidirectional setup i.e. sending information back from Slack to ServiceNow which primarily includes Approval Action as wel...

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Resolved! Project Workspace status report - add custom field to the "Status History" dynamic content

Hello Community, On the new project workspace, Status Reports are built on doc templates, utilizing dynamic contents. I would like to add a custom field to the Status History block of the status report, but only the ootb fields are showing up while i...

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PDI adding plugins which are "Pricing - Paid"

Hi all, wanted to try the GRC: Policy and Compliance Management module in a PDI. I am just double checking am I right in assuming that I am allowed to install Paid plugins in a PDI - its just you cant to this in production instance without a licence.

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I want to grant users read permissions on the “cmdb_ci_service_discovered” table.

I want to grant users only read permissions for records in the “cmdb_ci_service_discovered” table. They do not need permissions to create, update, or delete records. I assigned the “sn_cmdb_user” role to the user, but when opening the list view, it a...

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Hide/show UI Action that have Client checkbox check

Hi everyone,I'm trying to hide or show a UI Action based on the value of the current record, but since it has the Client checkbox checked, I tried calling a Script Include from the condition, but it doesn’t run. I found some methods using DOM manipul...

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Base64 into images type field

Hi, I have a variable of type String that stores 64base from an images convertion.How can i insert this base64 into a field on the incident table of type ‘Image’

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approval flow

director - answer = { // Configure policy inputs here u_director_approval_mandatory: false};var director_approval_required = false;var gr_conflict = new GlideRecord('conflict');gr_conflict.addEncodedQuery("change=" + current.sys_id + "^type=bla...

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Financials page in Project workspace - Cannot access cost plans

Dear community, I am seeking advice on enabling the Financials page in the Project workspace.I'm running into an issue where the Financials page in a project initially throws a "Cannot access cost plans" error if no cost plans exist. If I create cost...

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Clarifying Behavior: Resource Type = Group but Named User Selected in Resource Field (Yokohama)

Hi everyone, I’m validating Resource Management behavior in ServiceNow SPM (Yokohama) and came across something I’d like to confirm. We’re still using the classic Resource Management module, not the new Resource Management Workspace. In some cases, a...

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Form View in PLAYBOOK appearing as read-only and NOT moving to the next ACTIVITY/STAGE

I am setting up a playbook which makes a new record in a table and then provides required/needed fields access to users in order to move forward to different states as configured. While its creating a new record, the form view thereafter comes as rea...

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Resolved! Issue with HTML field – users can’t update values (Zurich release)

Hi everyone,I’m facing an issue with an HTML-type field in one of my tables. Non-admin users — who have access to the table and its fields — are unable to insert values into this field when creating a new record, or update it in existing records.At f...

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How to get request payload to create the HR service when the user submits the form?

Hi Community, If i am raising case from portal then , from where I can get request payload ? In short - Where to get the request payload to create the HR service when the user submits the form? Please guide.

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HIDE UI Action in Project Workspace.

Hi All,I’ve created a UI Action called “Move to Planning” on the pm_project table. However, I need this action to be hidden specifically when viewing the Planning tab in Project Workspace. I’ve tried implementing this through a client script but have...

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UX Form Action 'Resolve' update UI data but do not save in Service Operations Workspace

Hello Community, There is an OOB UI Action called "Resolve" on incident form within Service Operation Workspace.When I click button, enter data to pop-up fields and click "Resolve", all data is inputted correctly, but form do not save.I was hoping s...

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How to hide Price Quantity and Total from My Task Page

Hi Experts I see these price quantity and total when I navigate to My Tasks page using Employee Center to see my approvals. How do i hide this?

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