ServiceNow Community

RITM total duration calculation

I'm using the Before Insert and Update BR to calculate the RITM total duration for Closed Complete RITMs, but the scripts below work only for RITMs with approvals, not for those without. The RITM, which has a duration of 55 seconds, has the approval ...

Question

Why is g_scratchpad used in onSubmit Catalogue Client Script?

I've just been looking at the onSubmit below Catalogue client Script: function onSubmit() { // If we already validated, continue if (g_scratchpad.isFormValid) { g_scratchpad.isFormValid = false; return true; } // // get the ...

Question

Plugin Usage - Unused Plugins Monitoring

Problem:ServiceNow OOB provides subscription usage module which allows users to see usage of their allocated roles, licenses. This is great for managing license and proactively take actions for license allocation. But, There is no OOB way which tel...

Article
Scripting and Coding

Publish button is not visible in SOW

Hello Community, I am facing an issue where the "Publish" button is not appearing on Knowledge Articles (kb_knowledge) specifically when viewed within the Service Operations Workspace (SOW). The button appears correctly in the native UI (Platform vie...

Question

Min, Median, mean and Max duration of the assignment group with interactive date filter

Does anyone have any idea on how to implement this in PA (or) Platform basic reporting? I have created trend box like this but the customer is asking the same table format with Date Range filter.(Note: I'm using metric_instance joined case table for...

Question

Retreving a hibernated instance

Hey I am trying to retreive a hibernated instance which is dev297013.service-now.com but i am not able to retrive it , can someone help get back this instance

Question

MID Server Installation on multiple target devices

Hey folks! Is it possible to install MID Server and setup the configuration file in the MID server on multiple targets in a single go ? Like how organizations push software updates to all of their devices at a time through CI / CD. Is it possible to ...

Question

Active/Non active User s

Hi Team , In the report i need show , Active and non active both Users , in a business application table we have 2 fields How do i filter for for both field active and non active users ?Can you help me the conditions pls ?I tried pulling data from sy...

Question

ServiceNow Developer Sandbox

Can anyone able to tell me how we can create Developer Sandboxes?I tried to create few of Templates but not able to connect it with Sandbox Template Repository. And I have a doubt, are we able to use it other than APP Engine Studio?

Question

Service Graph Connector for AWS - Diagnostic Tool & Troubleshooting Issues

Service Graph Connector for AWS (SG-AWS) provides CloudFormation (CFT) scripts for appropriate setup in an AWS environment. There are tens or hundreds of administrators managing AWS accounts. The scripts are designed to be executed from an organiza...

Article
Data Foundations
Multiple Versions
Service Graph
Service Graph Connector

Resolved! Model Risk Management Demo Data

Hey hi everyone, While installing the MRM module, I’m not seeing the “Load demo data” option on the installation pop‑up screen. How can I get the demo data in this case?

Question

What OOTB Widget will support my scenario

In Portal I want to show the applications in the tile format which contains Title,Description,Favorite,Open and Request access links. Which OOTB Widgets will fulfill this requirement?

Question

Quick & Crisp : MCP , A2A and AI Agent

Hi All Organizations adopting GenAI are increasingly seeking conversational experiences, intelligent automation, and multi‑agent interoperability within their digital ecosystems. ServiceNow now enables this through capabilities such as AI Agent trigg...

Question

About custom workspace UI Action

On the record page registered in the custom table, there are two form tabs, each displaying the record contents in a different view.The default save button only saves the contents of the left tab, even if items on both tabs are edited.I would like to...

Question

Scheduled JOB Script for the Change Request

Hi, I'm using the script below, which is not working. Can anyone help me with the script to trigger the notification for the belowA notification has to be triggered 1 workday after the planned end date of a change is reached, and the Change Type is N...

Question