How to use metrics for First call resolution for Sc_task

Hi Team , I have requirement to create FCR for the sc_task where assignment group is ABC and reassignment count is 0. If we create the field FCR on RITM and calculate for sc_task record? How to configure so that it also reportable.   Thanks 

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How Can i Limit a user with Admin role to read a table extend task table ?

Hello. I created an extended table from the task table for a specific function in my company.I created a specific role and ACLs for the table without admin override to ensure that only those who have this role can read, write, modify, and delete reco...

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Adding new Fields to CMDB_CI or using Database view

Hello All,  My Business would like to know the Business Criticality and Risk of all CIs. These values are determined from the associated Business Application.  Looking at the tables in the CMDB it look like the only table that has these Field out of ...

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ServiceNow approach for updating building-specific maintenance info

Good morning, What is the ServiceNow way to handle this business requirement? Business Operations must be able to update tenant information when viewing a selected structure/building to record building-specific important maintenance information inclu...

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Asset and software Reclamation for the off boarded employees

Hi Team, Can anyone suggest the process for Asset and software reclamation of the off boarded employee in Zurich version. Best Regards,Suhasini

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In Platform Analytics KPI Details Show Records - How do I export Records, Group on Fields, Add Field

I have Platform Analytics in our PROD environment. I have not yet migrated everything, but I have started using it. I have found a few things within the Platform Analytics version of the Analytics Hub for an Indicator (KPI Details in Platform Analyti...

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• n the

Tag Filter in Platform Analytics

Hi all,has anyone been able to implement a Tag filter in Platform Analytics specifically?Since tags & their mappings are stored in different tables (label, label_entry), and the tagged record (e.g. an incident) doesn't have a direct reference to thes...

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• interactive filter
• Platform Analytics
• tag filter
• tags
• technical dashboard
• UI Builder

Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12

  The Build with Build Agent Challenge is entering its fourth year, starting on November 12th, and it's your chance to put ServiceNow's most innovative AI development tool to the test!   Use this video to understand how the challenge works, and be s...

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What is the way to integrate ServiceNow learning badges into my profile for my company's instance?

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Your #BuildWithBuildAgent Guidebook is Here.

    Hey ServiceNow Community!   We can't wait to see what you create in our #BuildWithBuildAgent Challenge. Ready to jump in? Check out this blog for everything you need to know.   To help you kick off your build and share it with the Community,...

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API is not working in POSTMAN

Hi all, we are trying to hi the api for our third-party website we have created record in Application Registry and a integration user with required roles, now the problem is when we are hitting tha api it is generating an error. (attached SS).And the...

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Flow Generation for Now Assist not Visible

Hey Everyone,I have been trying to activate the Flow Generation Skill on my instance, but it doesn't exist.I have Yokohama Patch 4 installed, and the Now Assist for Creator plugin installed, but within its skills, I can't find Flow Generation. I see ...

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Example that can be used to capture MRVS values, including when a record is deleted

2️⃣ Detecting MRVS changes to update the main formNow imagine you want to automatically update a “Total” field every time a row is added, removed, or modified in your MRVS.How can you achieve this, considering the MRVS has its own event scope?The so...

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