ServiceNow Community

How to change the list title when transitioning from a specific module

I'm creating multiple modules that transition to a single table's list screen.Is it possible to dynamically change the list screen title (table name) by transitioning from a module?I was able to change the list name displayed in the related list usin...

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Unable to add group member to group

while adding the group member, system is throwing Job to add or remove role(s) from user(s) of group has been queued?why?

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How to display the "Variable Editor" of a Request Item record in the record form of another table

I created a custom table (without extensions).I've implemented a field that references the Requested Item table.I created an input form using a catalog item.The "Variable Editor" field of the requested item contains information from the input form.I ...

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what should be ideal state of HR case , when one of the HR Task is cancelled.

Hi ALL, We are using the HR module and would like clarification on the expected behavior of the parent HR case when one of its child HR tasks is cancelled or closed. Please advise what the ideal parent case state should be in the following scenarios...

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HRSD: Practical Use Cases for Business Rules, Client Scripts, UI Policies, UI Actions and other

Hi Everyone,I am currently working on the HRSD module and would like to understand in which practical scenarios we typically use the following configurations:Business RulesClient ScriptsUI PoliciesUI ActionsSpecifically, I’m looking for real-time HRS...

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Not getting the correct record in Retrieve Worker Profile Staging table from SuccessFactors Spoke

We have HR Integration in ServiceNow - SuccessFactors using SF Spoke, but the action/subflow Retrieve Worker Profile is not getting the correct record if the worker has 2 jobsExample:User has 2 jobs- Old: Tagged as Employee but already Terminated- Ne...

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Change from address for Scheduled Reports

I want to send some reports using Scheduled Reports, but the sysauto_report table doesn't allow to set a specific email address for the "From" It uses the defined email account for the instance.I know how to change it for normal notifications, but I ...

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Currency

Have implemented a POC for Cloud Cost Management in our DEV environment. Everything is displaying in UK Pounds for some reason. System default currency is USD, and ideally I need to set this to AUD (Australian) - not sure where the Pounds setting is ...

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Impacted Service Related list : how to hide NON operational CI/service

Hello ALl, We are implementing Service Map.We are seeing a behavior on impacted services related list : where in we are seeing non operational CI/services in the list. How can we only allow related items that are operational ?

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Page variant does not work

Hi!I am trying to do some minor adjustments to the Service Operations Workspace.I have created a Page Variant of the "Incident Overview SNC"-page, set a lower Order value on my variant and did some minor changes on my variant. However when opening an...

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UI Builder : Next Experience

Usage Guidance for Feedback, Product Idea, Product Enhancement, and Product Feature?

I’m struggling to understand when and how we should be using feedback, product idea, product enhancement, and product feature, and I don’t see clear documentation online.How I envision this should work is we would receive feedback that we potentially...

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Agile Development

How to create a Workspace Experience View Rule to force a specified view to be used

This is a handy guide on how to use view rules in a Workspace Experience. Below are the steps to follow: 1. If not already available, create a UX View Rules Configuration record for your workspace experience (sys_ux_view_rules_configuration) via menu...

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UI Framework Next Experience
Workspace : Next Experience

List of views showing despite View Rule being created in Workspace

In my workspace, I've created the below View Rule: However, what I've noticed that if go to the 'Business Application' form, it shows all of the lists of available: Is there a way I can remove the list of views so that we lock the business applicatio...

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Crowdstrike Endpoint integration

Is any other way to filter the endpoint alerts that come in so that security incidents are only created for certain alert types besides altering the scripts? Are there alert rules or something we can configure to get this to work without updating the...

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CMDB Discovery credentials

Hello, i am getting below error when i am testing of credentials in discovery, i cross check the ip address

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Discovery