ServiceNow Community

Completed the #BuildWithBuildAgent Challenge! 🚀 🅟🅙🅜🅐 🅓🅔🅥🅔🅛🅞🅟🅔🅡

Hi everyone,I am thrilled to share my submission: CrisisCommand: Unified Disaster Response Platform.As a developer, I wanted to test if Build Agent could handle a mission-critical scenario where data integrity and logic are vital, not just simple dat...

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Resolved! [Article] Bye Webassessor, Hello Pearson VUE

As a Servicenow User, please note, all ServiceNow exams will be shifting from Webassessor to Pearson VUE starting November 18, 2025.This is a significant shift in ServiceNow exam policy as it will enhance global accessibility, expand the number of te...

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Best Way to block the data insertion for Discovery tables

I would like to block the data insertion for discovery tables as these tables does not gives any valuable data and it clutter the CMDB. Some example table is: Dscy_route_next_hop table. Suggest me best apporach to block the data insertion. T...

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ServiceNow and SailPoint Identity Security Cloud Integration

I need to integrate with SailPoint for access requests.https://store.servicenow.com/store/app/28d1bfaa1ba46a50a85b16db234bcbe7the above store application I have installed.this is for ServiceNow and SailPoint Identity Security Cloud IntegrationNow i ...

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Attachment API is not working

Hi all,we are trying rest api for attachment for our table now the problem we are facing is that whenever we are passing it to other third party team they are consuming it from their gateway and when we are hitting this api it is taking only 'json' f...

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Assign to me button on incident sow form

i want to edit and put some conditions to the assign to me button present in incident sow form view.I could not find where this button is present.i tried to find this button in the declarative form actions but could not where is this present?@Ankur B...

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How to Display Reference-Type Filters in the Employee Center To-do Filter

I'd like to be able to filter by assignment group in My Tasks in the Employee Center.The assignment group needs to be user-selectable.To achieve this, I understand that I would need to set filter conditions for each group in the To-do filter conditio...

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Resolved! How to populate Assignment group in RITM?

Hi All, There is a variable 'support group' which is a select box type with group names and I want to populate assignment group in RITM with the support group selected. How to achieve since Assignment group is a reference field and Support group is a...

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Mean time to resolve report on interaction table

Hi Team ,Need quick help on on report 1.MTTR - Interaction Management Please guide me and help me to achieve the requirement .Which is the best practice to create above report and methods with solution .i will provide you the required information .We...

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Employee Center Search Result - Faceted Search - Tab is missing from version Yokohama

Dear community, Anyone has any hints how to make the upper part "tab" of the Faceted Search widget visible again in the version Yokohama / Zurich?This was visible last in the OOTB Xanadu version.Even the documentation displays itXanadu: Faceted Searc...

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Need to Display Email ID Next to Name in List Collector (Watch Parties) for record producer variable

Hi Team,I am facing an issue with a Record producer variable configuration and need your guidance.Scenario:We have a variable called Watch Parties in a the item. It is a List Collector mapped to the Watch list field and uses the sys_user table. When...

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Requestor TimeZone field on Change form

Hi Team , I have a requirement where user want 'Requestor TimeZone' field on the form which will auto-populate opened by user's timezone. Can someone please help me how to achieve this functionality. Thank you!

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Clone case along with variables

I have a requirement to duplicate a customer service case along with all its variables in variable editor.Suppose a case is created and when analyst make field Private(custom field) as true, then a duplicate case should get created and assigned to S...

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What is the difference between "sys_hub_action_instance" and "sys_hub_action_instance_v2"?

After migrating flows using update sets, I visually check to make sure each flow action is updated correctly.This is so inefficient that I'm looking into whether I can use table information instead.Recently, I discovered that flow actions are stored ...

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Convert incident created time to different time zones IST (India), SGT (Singapore) and JST (Japan)

I have a requirement in ServiceNow based on created time of incident, that time will be converted into other time zones for Singapore and Japan and India. for that i have created 3 fields with different time zones. IST time SGT time and JST time. Now...

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